I have several Hemrajani shirts. All of them have a custom collar with a custom back height and custom collar point lengths. Also, all of them have a split mitred yoke in the back. Also, Joe himself told me that he uses regular thickness MOP buttons on his shirts and that for $12 extra you can get extra thick MOP buttons. I think the problem is that you got a loser salesman - not that Joe can't make these things for you. What would have been best is if you just had the guy measure you, keep that on file, and then order the shirts through their website where you can request anything you want. I've had Joe do things like three-button cuffs for me, which are not an option on the website, with no problem - all I had to do is explain to him what I wanted. It's too bad that you had a bad experience because I think Hemrajani is an excellent source for getting anything you want out of a shirt with a relatively low price point.