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My first Modern Tailor Shirt - Updated

Discussion in 'Classic Menswear' started by upnorth, Jun 30, 2010.

  1. upnorth

    upnorth Senior member

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    I received my first modern tailor shirt and I am not at all pleased. Firstly, there was a delay which they claimed was due to the sale and QC. This didn't make any sense if the status said "production completed" for more than a week on my account. The customer service rep managed to smooth things out. On plus side, they took note of my additional requests, as I wanted gussets which was not an option in the order form.

    When I received the shirt (made with a finer fabric labelled 200/2), I was absolutely horrified to find minor snags and runs on some areas of the shirt's body, near the waist . Again, I was prepared to let it go. More importantly, it appears that the shirt was re-altered again, God knows how many times and even if they were originally intended for me. Here's a picture.

    [​IMG]

    The seams were taken apart and remnants of that is evident in the form of holes and didn't disappear with washing. Here is a picture after one wash. I didn't have a good Macro shot but the top area is the shoulder seam and the bottom portion of the picture is the cuffs. Both have tiny holes running around the seams that didn't close up with washing. It appears that post production, they found they had to lengthen the sleeves to my order specifications but the seams were not properly removed.

    I am disappointed and will not order again. If the shirt was cut faulty, it should be remade using new fabrics instead of letting the holes remain visible. This is really botched up work.
     
  2. unjung

    unjung Senior member

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    I would complain.
     
  3. upnorth

    upnorth Senior member

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    Thank you. I am considering that but wanted to post this here to see if my concerns were unreasonable.
     
  4. Ataturk

    Ataturk Senior member

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    That's...weird. The holes look too widely spaced to be ripped stitching. And it's not like they can just let out a shirt if they cut it too small--altering shirts only goes in one direction.

    Maybe somebody who knows more about shirtmaking can explain them.
     
  5. kraftar

    kraftar Senior member

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    Definitely complain and email them the pictures.
     
  6. TheTukker

    TheTukker Senior member

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    Thank you. I am considering that but wanted to post this here to see if my concerns were unreasonable.

    Nope; not unreasonable at all. You should really go ahead and contact them; their costumer service is pretty good and responsive (I am not one of their regular customers).
     
  7. Frodo

    Frodo Senior member

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    These pictures should get you a brand new shirt, if that's what you want. Certainly a serious apology.
     
  8. edmorel

    edmorel Senior member Dubiously Honored

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  9. Shikar

    Shikar Senior member

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    Contact them. Their customer service is awesome.

    Regards.
     
  10. upnorth

    upnorth Senior member

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    I wonder if any fabric expert might be able to shed light as to whether finer fabrics (200/2) like these are more prone to such damage.
     
  11. patrickBOOTH

    patrickBOOTH Senior member Dubiously Honored

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    I don't think regular wear anywhere close to putting needles through it. What you received is simply unacceptable. I can't believe somebody would ship a shirt like that to you. Even somebody who isn't considered picky would have an issue with that.
     
  12. Mr.K

    Mr.K Senior member

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    I would contact them and get your money back. That should never have gotten to a customer. I am sure they will take care of you, but that should just not happen.
     
  13. Shirtmaven

    Shirtmaven Senior member Dubiously Honored

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    I wonder if any fabric expert might be able to shed light as to whether finer fabrics (200/2) like these are more prone to such damage.

    the fabric is more delicate.
    but that is wrong.

    that should have never gone out the door
     
  14. upnorth

    upnorth Senior member

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    This is the second shirt in the same order. Same Problems. There were also some holes in the body, which I was unable to capture with my phone's camera. [​IMG] When I contacted them, they offered to remake them and offered to pay only up to $10 shipping to send the shirts back. This is not right if you paid $20 for shipping. Also, as there are holes in the shirt sleeves and body, the shirt is almost as good as ruined, my local tailor said that there is no way the integrity of the fabric can magically mend itself after damage. I don't see the point why returning the shirts would help,. They will most likely try to cut as minimal a cloth as possible while retaining parts of it to create a "frankenstein" shirt and return them back with no guarantees that it will be fault free. If they were sincere, they would offer to redo the entire shirts without me having to send them back or give me a full refund.
     
  15. LesterSnodgrass

    LesterSnodgrass Senior member

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    ^^^^

    I believe the preferred nomenclature is "frankenshirt."
     
  16. thenextguy

    thenextguy Active Member

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    Send them a link to this thread and tell them we're watching how this is resolved. [​IMG]
     
  17. justsayno

    justsayno Senior member

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    i'm sure they're watching

    Send them a link to this thread and tell them we're watching how this is resolved. [​IMG]
     
  18. my_alias

    my_alias Well-Known Member

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    The modern tailor mafia is always watching.

    I am surprised this thread has not exploded yet. It will do.
     
  19. butterflystyle

    butterflystyle Senior member

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    You 100% should complain to your credit card company, that is the ONLY way that these companies learn a lesson.
     
  20. GBR

    GBR Senior member

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    A real rag of a thing. I would certainly cpomplain but ask for your monet back.

    Certainly never use such a down market company - especially as they were blaming "QC" issues for the delay. There is no quality at all in this rag.
     

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