As much as we love the way this sofa looks and feels, we have to replace it. It came delivered with random colored pencil marks and a white paint stain on the leather. Knoll sent someone to remove the stains, but he wound up breaking through the leather surface with some kind of chemical abrasive, leaving it sueded in some parts. To fix the damage, they sent a second guy from Spinneybeck (the leather supplier itself); he managed to cover up a lot of problem areas with a pigment spray, but he couldn't fully undo the sueding. Yesterday, we noticed that the stuff he sprayed on is beginning to peel off in layers. This ordeal has lasted over two months. Now, Knoll wants to refund us for the entire sofa; they are unwilling to replace it. I'm shocked by the shoddy service and product quality, so we are happy to take our money elsewhere. Still, the Florence Knoll is our favorite design. For that reason, we may try to re-order the sofa, but in a different fabric or leather--probably fabric, because we're scared of the leather now. So, two questions: (1) If we stay with the Florence Knoll sofa and pick a fabric for it, what kind of longevity and durability can we expect? We are leaning toward a heather grey. I like the cream boucle, but my wife is afraid it will just get dirty. Anyone have experience with Knoll textiles or Spinneybeck leather that can lend some insight? Is our experience with their leather a fluke? (2) Are there any suggestions for alternative sofas? We want something very well made, low profile, and with neat, slim lines. Curves and fat cushions are not our thing. Of course, we'd like something modern--but the age of the design doesn't matter. Thanks!