I don't know how you're keeping your cool. I'm a very calm guy but thieir reaction is so infuriating that I'm pretty sure I would be happy to pay the $45 train ticket to go yell in this asshole's face while at the same time scaring off any potential customers by trashing the store and - most effective even - by wearing that horrendous jacket. Call the local newspaper. Call the police. Call the fire department. I don't know what to say. That's what I am, in the soon future he can exspect a call from trh swedish consumer agency. No. No. No. Fight for the refund, dude. You deserve it. This is just plain unacceptable. I am I wont walk away with this. so he won't accept a refund???? As it seems now, no. But fine with me I'm going to spread these pics to various big swedish "fashion" blogs and let them publish them togheter with a warning, this wuld hurt them reaky bad Im sure, plus I'm sure the swedish consumer agency will be on my side. But Im waiting with that until I get the his boss emai. If hes a stubborn bitch too then its on.