Dichnotfu
Active Member
- Joined
- Mar 4, 2017
- Messages
- 43
- Reaction score
- 21
I ordered a pair of Chelsea boots on their eshop that was shown to be available for "immediate shipping", unfortunately it wasn't and the support told me I had to wait for a month before receiving them. Turned out that it wasn't a month, but two.
And when I finally got my hands on the boots I was faced with the worst kind of defect I've ever had so far when it comes to quality footwear :
Not only I had to deal with an unexpected, exceedingly long delay but the pair was also unwearable (despite coming straight from the factory). It was a huge waste of time and a far cry from the kind of uneven stitching I can find on Meermin's shoes. Do they even have QC ? How could they miss such an obvious scratch? This is unreal.
I obviously returned the shoes and I didn't see any commercial gesture from Carmina, despite them failing twice on the same order. No discount code, no free shoes trees, nothing. Very amateurish.
So instead of telling people disappointed with Meermin to "step up" and go with Carmina, they should rather try Jftizpatrick or Cobbler Union, at least they know what customer service is.
I'd also like to add that I went back to the product page after I was refunded and I realized that Carmina actually put the defective pair back on the shop, at full price.
The boots were in 7UK and at the time, when I sent them back, they weren't available for immediate shipping on the shop in that size, the website told you they were in production.
I checked the website again after Carmina refunded me and I found that they now were available for immediate shipping in 7UK.
Needless to say I emailed them about that and they retired the pair, I found them later on ebay at 210€. A lot cheaper than 420€.
I don't know if they're just very amateurish or outright dishonest but Carmina definitely can sell shoes that were returned from being defective at full price.
And when I finally got my hands on the boots I was faced with the worst kind of defect I've ever had so far when it comes to quality footwear :
Not only I had to deal with an unexpected, exceedingly long delay but the pair was also unwearable (despite coming straight from the factory). It was a huge waste of time and a far cry from the kind of uneven stitching I can find on Meermin's shoes. Do they even have QC ? How could they miss such an obvious scratch? This is unreal.
I obviously returned the shoes and I didn't see any commercial gesture from Carmina, despite them failing twice on the same order. No discount code, no free shoes trees, nothing. Very amateurish.
So instead of telling people disappointed with Meermin to "step up" and go with Carmina, they should rather try Jftizpatrick or Cobbler Union, at least they know what customer service is.
I'd also like to add that I went back to the product page after I was refunded and I realized that Carmina actually put the defective pair back on the shop, at full price.
The boots were in 7UK and at the time, when I sent them back, they weren't available for immediate shipping on the shop in that size, the website told you they were in production.
I checked the website again after Carmina refunded me and I found that they now were available for immediate shipping in 7UK.
Needless to say I emailed them about that and they retired the pair, I found them later on ebay at 210€. A lot cheaper than 420€.
I don't know if they're just very amateurish or outright dishonest but Carmina definitely can sell shoes that were returned from being defective at full price.
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