Have to chime in with the excellent customer service, with a real emphasis on 'customer' re: helpful, friendly and informative. Within the space of 24 hours, Jose and Sandro have replied to my initial sales query, gone back and forth to check and confirm my order, and are now in process of sending out my order (x2 pairs shoes - as detailed in my previous post). The only delay is due to shoe trees in size 10 being out of stock (2 week wait), and Sandro came back to me with options and I plumped for sending the order once the shoes trees have arrived. Also, there is a day or two delay in payment of invoice because I've just realised that I couldn't remember my old Paypal details, especially since I switched email accounts 2 years ago. So I had to set-up a new Paypal account and am awaiting bank verification - I didn't want an approx 5% additional charge that Paypal levies for credit card payments in Euros (my base currency is Sterling)! Based upon feedback in this thread on the shoes, and the customer service that I have enjoyed, I hope to enjoy a relationship with Carmina and Meermin over the years.