Meermin Mallorca Shoes

Discussion in 'Classic Menswear' started by asturiano, Dec 5, 2011.

  1. Sergej

    Sergej Member

    Messages:
    7
    Likes Received:
    1
    Joined:
    Jan 9, 2013
    Hi everybody,

    My name is Sergej. I'm new to the forum, though I have been reading a lot of the very informative posts.

    I ordered a pair of Meermin longwings last summer. The arrived quickly and I was very pleased with the quality of the shoes. A few weeks later I ordered a pair of double monks. The arrived after a few weeks. Happy to have finally recieved my monks I put them on and went out to some friends.

    During the day I realized that for some reason the dimensions of the shoes looked a little off. Back home I took out a measuring tape and found out that the toe cap on the right shoe is about 5 mm longer than the one on the left shoe. Also, the cutting and stitching on the right shoe is very uneven. The back of the toe cap is not a staight line and it curves towards the outside of the shoe.


    I informed Sandro and he asked me to return the shoes. He said he would send me a new pair as soon as they would be ready (this was on september 28th) I shipped him the shoes. Since I didn't hear anything from Meermin I send an enquiry to the Dutch postal service regarding my shoes. They informed me the shoes were deliverd to Meemrin october 5th (this was december 14th)
    I informed Sandro that my shoes had been with Meermin for over two months. He replied that he would check with the warehouse. After two weeks and several reminders from me Sandro informed me that the shoes were at the factory and that he wul update tomorrow (it's januari 2nd now) This afternoon I recieved a mail from Sandro stating that he couldn't exchange the shoes since they were used and that he would retun my shoes.


    I was very surprised. In my original email I had made clear that the shoes had been worn and Sandro specifically asked me to return them. So it took them three months to figure out something that I had actually mentioned before sending my shoes. Furhermore, the fact that they are worn is irrelevant, since this is a factory defect, not a case of buyer remorse or ordering the wrong size or color. I hope Sandro wasn't planning on actually selling the shoes again! Apart from all this, I didn't need an axchange, new toe caps and a restitched strap would have been fine.

    After all this I checked the Meermin website for small print and there it is. The Meermin warranty is only valid before the shoes are worn. All quality controle is supposed to be done by the buyer (Sandro confirmed this) After you have worn the shoes, the warranty is no longer valid, since only shoes that have not been worn can be exchanged. This also means that if your shoes fall apart after a few week your left at the mercy of Meermin. The shoes have been worn after all.

    Well, it's a lesson for me. Allways check the small print before buying. I not disputing that Sandro is right according to the small print, but I do think they could have handled the situation in a more customer friendly manner. Thanks for letting me vent

    Oh, and here is a picture of the toe caps.

    [​IMG]
     


  2. upnorth

    upnorth Senior member

    Messages:
    1,503
    Likes Received:
    9
    Joined:
    Jul 30, 2007
    To be honest, I find it hard to believe that the New Rey Last was created for the Japanese market originally. I thought the Japanese had wide and short feet.
     


  3. Fulgrim

    Fulgrim Member

    Messages:
    8
    Likes Received:
    0
    Joined:
    Jan 8, 2013


  4. tomrakewell

    tomrakewell Senior member

    Messages:
    200
    Likes Received:
    36
    Joined:
    Feb 3, 2008
    Location:
    Cardiff, UK
    

    Dunno about the anatomy of their feet, but they sure love sleek, slender and elongated footwear.
     


  5. chogall

    chogall Senior member

    Messages:
    6,564
    Likes Received:
    1,106
    Joined:
    Aug 12, 2011
    

    Width of feet is more dependent on shoe habits. More confined feet during growth, narrower feet width and somewhat weaker mechanic systems.
     


  6. Osiris2012

    Osiris2012 Senior member

    Messages:
    1,785
    Likes Received:
    315
    Joined:
    Nov 14, 2012
    Location:
    Melbourne
    Some nice styles here, might just be the web pics but their dark brown shoes and dark brown suedes look awesome. Whats the usual turn around time with standard products ordered from the website?
     


  7. OfficeLinebacke

    OfficeLinebacke Well-Known Member

    Messages:
    76
    Likes Received:
    2
    Joined:
    Nov 21, 2012
    Location:
    Kensington, MD
    Alden Barrie
     


  8. bellyhungry

    bellyhungry Senior member

    Messages:
    1,899
    Likes Received:
    120
    Joined:
    Mar 18, 2010
    

    +1. But only on LWB.
     
    Last edited: Jan 10, 2013


  9. bellyhungry

    bellyhungry Senior member

    Messages:
    1,899
    Likes Received:
    120
    Joined:
    Mar 18, 2010
    Duplicate.
     
    Last edited: Jan 10, 2013


  10. goodlensboy

    goodlensboy Senior member

    Messages:
    479
    Likes Received:
    88
    Joined:
    Jan 21, 2010
    
    Too bad, sorry to hear that. Avoid Meermin in future
     


  11. UnnamedPlayer

    UnnamedPlayer Senior member

    Messages:
    763
    Likes Received:
    120
    Joined:
    Jul 20, 2012
    Oh you poor bastard, how dare they make it 5mm too long!

    Burn down their houses and ruin their lives as retribution.
     
    Last edited: Jan 11, 2013


  12. Sergej

    Sergej Member

    Messages:
    7
    Likes Received:
    1
    Joined:
    Jan 9, 2013
    deleted, double post
     
    Last edited: Jan 11, 2013


  13. Sergej

    Sergej Member

    Messages:
    7
    Likes Received:
    1
    Joined:
    Jan 9, 2013
    Thanks, I guess I will.

    I don't know, I suppose they are very brave People [​IMG]

    That's a little extreme. I'm not going to burn down their houses. Maybe their cars, but not their houses [​IMG]
     


  14. Quadcammer

    Quadcammer Senior member

    Messages:
    2,970
    Likes Received:
    277
    Joined:
    Jul 10, 2010
    

    did you actually read his post or are you just trolling?

    The man has a legitimate issue. A little nick here and there is one thing, but different length toe caps and seriously unstraight stitching would result in a return for most of us. Yeah, he should have inspected closer before wear, but the company should at least fix the issue, no?
     


  15. Swede66

    Swede66 Senior member

    Messages:
    557
    Likes Received:
    166
    Joined:
    Mar 13, 2012
    Location:
    Stockholm, Sweden
    
    Totally agree.
     


Share This Page

Styleforum is proudly sponsored by