Meermin Mallorca Shoes

Discussion in 'Classic Menswear' started by asturiano, Dec 5, 2011.

  1. pabloj

    pabloj Senior member

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    For me Vass U, EG888 and CJ348.
    Own a pair on the NewRey and it's very good too, maybe just a bit on the narrow side, but very nice.
     
  2. Frank the sheep

    Frank the sheep Senior member

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    For top spots it´s EG 82 and G&G DG70 for me, then i also like Carmina Rain and C&J 337.
     
  3. tomrakewell

    tomrakewell Senior member

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    G&G TG73 beats 'em all for me
     
  4. Gdot

    Gdot Senior member

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    C&J 348, G&G TG73, Carmina Simpson and Rain, stand out for me.
     
  5. Karembeu

    Karembeu Active Member

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    Just to double check, we're paying 100% upfront for this correct? I am under the impression that MTO orders are paid upfront as opposed to how they handle their other lines, such as paying when the shipment is ready.

    Thanks
     
  6. terrorsquad

    terrorsquad Senior member

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    You are correct :)
     
  7. veloscaraptor

    veloscaraptor Member

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    I haven't gotten my invoice yet, did we get enough people for the lasted trees?
     
  8. Tinman

    Tinman Member

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    I've found it frustrating to deal with Meermin. I ordered a pair from the Classics line a few months ago, and requested that they be shipped via National Post to perhaps avoid the import duty that FedEx has charged some people (I'm in Canada). Luisa said that this would be fine, and after I put through the PayPal payment Sandro emailed to let me know me that the shoes would be shipped the following week. A month later I still hadn't heard from them, so I emailed again to ask when the shoes would be shipped. Sandro replied that he would send them the following week, but could he use FedEx, "because it is really easier for us." (He did send them, via FedEx, the following week).

    I was very happy with the quality of the first pair I ordered, so I ordered a second pair shortly thereafter. In early December, a few weeks after placing the order, I received a notice that the shoes were ready to ship and paid the PayPal invoice. Sandro emailed thanking me for my payment and letting me know that the shoes would be shipped in 10-15 days. I still hadn't heard from them by the end of last week, so I emailed to follow up and ask when they would send the shoes. Sandro replied, "We are pleased to inform you that your order is ready to ship, Meermin now awaits the finalisation of your payment." (Remember, he had already told me that the shoes were ready to ship, I had already paid, and he had already confirmed my payment). I replied that I had already paid, and could send the receipt for their records, and could they send me my shoes please? Haven't heard back yet.**

    These orders have involved a lot of confusing back-and-forth that I've omitted here, but I get the general impression that Meermin is incapable of handling the volume of orders that they're receiving. There have been multiple times where I've had to follow up with them about the status of an order, and it's worrying that Sandro seems not to know that I've already paid for my most recent order.

    Good shoes, not-so-good (in my experience) customer service. Sorry for the rant, but other new customers should know what they may have to deal with.

    **Update: I just heard from Sandro; he apologized for the mistake and said that the shoes would be sent on Wednesday. Have to give him credit for replying at 7pm on New Year's Eve - poor guy.
     
    Last edited: Dec 31, 2012
  9. chogall

    chogall Senior member

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    Shoemakers are not e-commerce online based business. People do take Christmas breaks. Stop expecting Meermin to have the same turnaround speed compare to AE or retailers like Barney's NY.

    And just FYI, MTO ordered in Feb will probably get delayed by Chinese New Year (2/10 this year).
     
  10. minervau

    minervau Senior member

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    Regarding Meermin's recent service, particularly after their opening of a true e-shopping site, I have to agree. I ordered shoes in early November, received the payment invoice at the end of November (which they claimed would come when the shoes were ready to ship). I paid immediately and then waited for 2.5 weeks with no word. Finally got a tracking number and the package was shipped out in late December, and will finally arrive in the next day or so. They do seem overwhelmed by the volume of their orders and are very slow at the moment.

    With that being said, I still appreciate their efforts to be diligent, and they've always been responsive to my messages. I think you just have to chalk it up to a different way of doing business. They are a true small business in that sense, you can't expect the quick responses and efficient logistics of a larger company (but you also avoid the frustrating red-tape/bureaucratic mess of some truly giant big-box stores). Many micro-makers nowadays will have similar delays -- order a leather briefcase custom-made and it'll take a month or two; same with custom watches.
     
  11. Tinman

    Tinman Member

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    I take your point that Meermin is a relatively small, new company, and that it may be unreasonable to expect the same level of service as larger online retailers. But I don't think it's unreasonable to expect them to meet their own estimated turnaround times, or to keep track of whether orders have been paid for. Am I letting personal annoyance cloud my judgement here?
     
  12. ignic

    ignic New Member

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    Hello to all and Happy new year!

    My first post in this forum. These are my Meermin Linea Maestro Oxford in Calf Marrón.

    I bought them in Madrid store around 1 year ago and pics were taken few weeks later.

    I hope you like them.

    [​IMG]


    [​IMG]
     
  13. minervau

    minervau Senior member

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    More interested in seeing what they look like now, after a year of wear. How are they holding up?
     
  14. coupas

    coupas Active Member

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    Seconded! Provide pictures from today!
     
  15. ddsg

    ddsg Well-Known Member

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    [​IMG]


    A quick shot of the scotch grain double monks.
     
    Last edited: Jan 1, 2013

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