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Patrick1053

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Today I sadly encountered the first usability related quality control issue with the new Meermin boots I bought a month ago. Unfortunately today the heel gluing of the commando sole of one of the boots failed just after a few wears and the heel is detached from the other side. I contacted Meermin about the issue and they responded that they suggest that I take the boot to the local cobbler and they will reimburse the amount the cobbler charges instead of sending them back to spain for service. So far I have been pretty satisfied with their quality but this kind of a defect is not something I would expect from a >$260 pair of boots...

What do you guys think, should I consider this as a satisfactory solution to this kind of a quality control issue?
A good cobbler can make those better than new.
 

MrFingers

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Anyone know how the last compares from RON to JIM? I wear 9 in RON
 

MacGuffen

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The ultimate winter boots! Waxy Commander with commando soles and shearling lining, from the recent MTO:

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I really like how they sew the tongue in place medially to prevent it from sliding around. Haven't seen that before. I have no complaints QC-wise.
 

SEasternCry

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Hi all, buying my first proper good year welted shoes. I'm looking to get a black cap-toe oxford and want to get my sizing as best as possible as I live down under.
  • Perpendicular (tip to heel) Foot Length: 272 mm;
    • This is how Meermin told me to measure the length: Diagonal (tip to heel): 273mm
    • 1638068008846.png
  • Girth = 263 mm
  • Width = 112 mm (with Ace Marks printed sizing tool it is between EE/EEE)
I did some googling to previous comments in this thread and saw a chart in this thread with the normal width Hiro as 274.9 mm in length with size 8.5 whereas size 8.0 was 270.6 mm. Are the Hiro G-width and normal Hiro lasts the same length? What's the best option?

Thanks very much for the help.
 
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BlackYeti

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More Meermin customer service fun:

Bought three pairs of cap-toe oxfords in different lasts with the intention of immediately returning two of them after try-on. Return was delivered to Meermin on Nov. 2. Meermin acknowledged the returns in multiple email exchanges and promised a refund but never actually sends the refund. Filed a Paypal dispute, and Paypal refunded my order.


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bernoulli

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"Let me buy n products without any intention to keeping most of them" is atrocious behavior. It is not illegal but it is unethical. It is a shame that this is allowed at all. That somebody gets to shame the company after behaving like that? Ugh...

More Meermin customer service fun:

Bought three pairs of cap-toe oxfords in different lasts with the intention of immediately returning two of them after try-on. Return was delivered to Meermin on Nov. 2. Meermin acknowledged the returns in multiple email exchanges and promised a refund but never actually sends the refund. Filed a Paypal dispute, and Paypal refunded my order.


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Octobab

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"Let me buy n products without any intention to keeping most of them" is atrocious behavior. It is not illegal but it is unethical. It is a shame that this is allowed at all. That somebody gets to shame the company after behaving like that? Ugh...
?

This is standard, if not encouraged behavior in the age of online shopping. The vast majority of brands have free returns for exactly this purpose. How else are you supposed to dial in size/last/etc if you don't happen to live in one of the two cities with a physical store?
 

BlackYeti

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"Let me buy n products without any intention to keeping most of them" is atrocious behavior. It is not illegal but it is unethical. It is a shame that this is allowed at all. That somebody gets to shame the company after behaving like that? Ugh...
If it hurts their business Meermin could have simply disallowed returns. They allow it because it's good for business, especially since apparently they don't honor their return policy all the time. I have to pay return shipping and the original shipping is deducted from my refund. I even specifically wrote to them expressing my intention to buy a few and return all but one. They didn't have a problem with it.

Screen Shot 2021-11-29 at 11.28.25 AM.png
 

Mirage-

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"Let me buy n products without any intention to keeping most of them" is atrocious behavior. It is not illegal but it is unethical. It is a shame that this is allowed at all. That somebody gets to shame the company after behaving like that? Ugh...
why on earth in this thread there's always someone that has to go any length possible to excuse Meermin's poor customer service/practices and disparage customers?
He didn't order 30 pieces to make an influencer video and then return them all, he ordered 3 to find out the best size. And return shipping is paid by the consumer, too.
 
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SEasternCry

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why on earth in this thread there's always someone that has to go any length possible to excuse Meermin's poor customer service/practices and disparage customers?
He didn't order 30 pieces to make an influencer video and then return them all, he ordered 3 to find out the best size.
Sounds like there's a lot of flak on Meermin... as a first time enthusiast should I avoid? Not really sure about the alternatives for EE/EEE sizes at that price.

I'm looking for cap-toe oxfords as my first proper good year welted shoes. Any other options at around the same price range or more, but better customer support (as I need shipping internationally)?
 

Davakint

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On a positive note for the Meermin CS.

I ordered a final sale item which was not eligible for returns or exchanges. Once I got the chelseas they were too small, after mailing them they still allowed me to exchange them for a larger size.

Shipping was on me, which sounded fair imo.
 

Mirage-

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Sounds like there's a lot of flak on Meermin... as a first time enthusiast should I avoid? Not really sure about the alternatives for EE/EEE sizes at that price.

I'm looking for cap-toe oxfords as my first proper good year welted shoes. Any other options at around the same price range or more, but better customer support (as I need shipping internationally)?
Personally have not had problems with customer service as I haven't returned anything, but many that had to return stuff did. The whole return policy is a problem when there are defects in MTO/custom orders, which cannot be returned unless there is a defect, as they will argue with you forever according to various people, so my advice is not to order anything custom, at the very least, since QC can be very uneven. They also refuse (unless you threaten legal action, reportedly) to offer returns for factory seconds and other sale items, which as I've stated and showed several times (because meermin apologists here kept denying it) is actually illegal under EU terms (but not US).
Besides that, regarding the actual shoes, they are nice for the price but the plastic heel stiffener is a problem for me. Which is why I've looked around a lot, alternatives in this price range aren't too many of decent quality, but I'm very interested in Skolyx house brand. Prices are slightly higher, similar Spanish make, and uses leather board stiffeners. Have yet to try though.
 

BlackYeti

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Sounds like there's a lot of flak on Meermin... as a first time enthusiast should I avoid? Not really sure about the alternatives for EE/EEE sizes at that price.

I'm looking for cap-toe oxfords as my first proper good year welted shoes. Any other options at around the same price range or more, but better customer support (as I need shipping internationally)?
Check out Loding, Spier & MacKay, Loake, Barker, CNES, Berwick

The time I spent dealing with Meermin cs and the additional shipping charges I was assessed easily added $100 to the price of the shoe. Even if you know exactly what you're looking for, you may get a defective pair that forces you to deal with their cs.

See my earlier post here about a pair of suede jodhpurs.
 

lfzhao5

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I agree @Meermin 's Cs is pretty bad, refuse to admit major cosmetic defects and bad clicking on expensive horween shell.

But this goes to show what the management of meermin is doing as well. The reason cs act like this is because they are trained to do so.

Always blame the top and not the bottom, Cs probably get paid min wage to reply to our emails. I kind of feel bad for them, constantly being an asshole to their customers.
 

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