- Jan 22, 2020
- Reaction score
A good cobbler can make those better than new.Today I sadly encountered the first usability related quality control issue with the new Meermin boots I bought a month ago. Unfortunately today the heel gluing of the commando sole of one of the boots failed just after a few wears and the heel is detached from the other side. I contacted Meermin about the issue and they responded that they suggest that I take the boot to the local cobbler and they will reimburse the amount the cobbler charges instead of sending them back to spain for service. So far I have been pretty satisfied with their quality but this kind of a defect is not something I would expect from a >$260 pair of boots...
What do you guys think, should I consider this as a satisfactory solution to this kind of a quality control issue?