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joman8390

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Thanks!

Am I reading it correctly that Hok and Rui are the same width and length but Hok has more volume? That being said if 7.5 fits me in Hok but I think there is too much volume, 7.5 in Rui will fit the same length and width wise but have less volume and therefore, might be perfect for me?
 

H. E. Pennypacker

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Seeing the measurements for Rui and comparing them to the Hok measurements puts me at ease since I know my Rui size.
 

H. E. Pennypacker

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Unlined loafers now in G-width. If it wasn't made to order I would try them (no returns). Hope they add them to the standard collection.
I was also tempted, but it's on an unfamiliar last and I'm burnt out from all the research I had to do for the hok last.
 

H. E. Pennypacker

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Ha! So if anyone remembers my 2-minute confirmation episode from the recent boot event, well, I just received the confirmation email today lol. Not that it matters, since this was situated quickly by Meermin, but thought of sharing here.
 

Rimaarts

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I welcome everyone!
In January of this year I ordered 2 pairs from the classic collection. Since my sizes were out of stock, I contacted Meermin and they replied that it was no problem to make them, but with a period of 55 days. On January 12, I paid for them, Meermin confirmed the payment and that the order was put into production. They were not produced on the specified date. In the correspondence with Meermin, I was constantly informed that they would send in two weeks and so on. The last contact was on March 22 with a promise to send the track of the parcel April 3. I did not receive the track, they stopped responding to letters. I tried to write to them on Instagram - they answered that they would transmit my information and silence. Has anyone faced such a problem? What to do, keep waiting? The shoes are standard, just in a size that was not in stock. Three months have passed since the order. Thanks everyone for the advice.
no. simply rise PayPal dispute and I guarantee tracking number will show up super quickly!
 

lfzhao5

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Ha! So if anyone remembers my 2-minute confirmation episode from the recent boot event, well, I just received the confirmation email today lol. Not that it matters, since this was situated quickly by Meermin, but thought of sharing here.

Doesn't look like it's super popular. I could be wrong though, ie multiple orders for each color?
 

Sinbios

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Order I-070234378



Don't put too much stock in getting help here, you'll get as much as you got from emailing support and instagram - i.e. not a whole lot as they're not obligated or likely to respond to you in a timely manner. Their customer service is legendarily unhelpful and unresponsive, and I suspect their initial offers to assist you is only to give you the runaround to delay the dispute process. The only guaranteed way to have your issue addressed is to file a dispute with your payment processor, and if that's not possible, follow up with the EU consumer protection agency.
 

Usonian

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for those of you that can remember, when can we be expecting to receive our orders from the most recent loafer event? ordered a pair of unlined wholecuts that i am honestly WAY too excited for.
 

kampana

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Sinbios, Rimaarts thanks for the advice!
I still got a response from the support team. My order is being sent to their warehouse, and when it arrives, they will be able to ship it to me (in the coming weeks). For myself, I decided to wait a maximum of a month, I understand that there is a pandemic and other difficulties, but I want to get shoes, not money back. If they do not send it in a month, then I will try to return the money.
Previously, there were no problems with feedback and orders, I have four pairs of them, below the photo. But I always ordered what was available. Here my size was made to order.







 

Crafty Cumbrian

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I have always found the support super helpful especially on Instagram. Quick replies. In other news my January mto shipped...🥳
 

vdubiv

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I have always found the support super helpful especially on Instagram. Quick replies. In other news my January mto shipped...🥳
I've also had good communication on here through PM, and also all my e-mails have been answered within 24 hours.

What MTO is this? I'm patiently waiting for my Marbled Shell that's supposed to ship this month
 

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