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NYCTechNerd

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As someone that’s ordered from Meermin numerous times, I’ll be glad to share my experience.
So, Meermin does these weekly (sort of) GMTO’s where you’re really just ordering a model with a pre-set design.
I ordered one of the pre-set designs and not one that you can customize.


The estimated ship date is an estimate, not a deadline, so it's not like some guarantee is broken that entitles you your money back. Once you order it I don't think you can cancel since they've committed the resources to making it.

My advice is exercise patience, the dates are estimates for a reason. Production issues happen and delays of up to a month are common for footwear MTOs across the board...
I fully appreciate that it was an estimate but because it is a pre-set design and after the GMTO is closed (and orders are processed) they should be able to give a better estimate based on the production size/run. At a minimum, send out an update email beforehand if you know production is running or will run late. By late August when I placed the order, I am not sure anyone should be able to blame COVID any longer as production companies should have worked that into their schedules already.

As for delays across the board in the footwear industry, why as consumers do we have to accept this? Why can't companies just improve their production methodologies and communication?
(This is a general statement and not directed specifically at Meermin)

I'll admit this is my first MTO/GMTO with any company and I probably should have done more research beforehand on timelines but it still irks me. It is not about the money and it is not even about the shoes, but it is about (the lack of) communication.

Thanks for the thoughtful responses.
 

notdos

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They’ve recently started running some actual custom offers, They advertise them on their website/Instagram, email, etc. They’re only for a limited time and on a specific model.
 

stephenaf2003

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Hi all-

Looking for some feedback from long time Meermin owners.

I placed my first order, and first MTO order, with Meermin at the end of August and the shoes had an "Estimated October" ship date. I emailed yesterday and asked about status since it has been about 8 weeks, we are very near to the end of October, and I have heard nothing, not even an email update.

They responded and said it would be 20 more days. I asked if that meant 20 calendar days (about 3 weeks) or 20 Business days (about 4 weeks) and how I could cancel the order, if I wanted to, because they are going to miss the deadline. They responded and said there was a production problem, they are remaking the shoes, and they should be ready by the 2nd week of November.

They even updated my order to include a shoe horn and a waxing brush which I find funny because I have too many shoe horns now and I am not sure why they would send a waxing brush "to take care of your new Meermin Pair" when I ordered suede shoes.
  • Are MTOs from Meermin often late? And how late usually?
  • Has anyone had success working with Meermin to cancel an order if it was late (or very very late)? Did you have to resort to contacting your credit card company to get the refund?
  • Any suggestions on how to politely respond and say I do not want accessories that are not needed but maybe ask for something else?
I have only skimmed some of this thread and as far as I can tell they are often late so why does anyone put up with it? Are the shoes really that good? Why don't they just give out better estimates rather than continually frustrate customers?

Any advice would be greatly appreciated.
This is a really tough pickle you find yourself in. The fact is, we can give you lots of advice, but it’s about your tolerance level. You’re going to discover as you hang around SF, some people will tolerate anything. There are also those at that will fly off at the handle at the slightest provocation.

I try to place myself somewhere in the middle of these two positions. I’ve been a Meermin customer since 2013, don’t believe anyone here that says otherwise, the times they hit their window when I’ve ordered have been a pleasant but not often surprise.
They are now two months late on a pair of GMTO/MTO boots, which I’ve been waiting on. They continue to tell me they will be delivered this week, or in 10 days etc..., but still no boots. In the past, they’ve given me brushes, belts, store credit, but that isn’t what keeps me coming back.

Yes, I get frustrated with the no communication, the false promises etc.... and their shoes aren’t anywhere really in the conversation of well made shoes in the industry. So, why have I continued to purchase from them? (13 pairs so far) The cost to value proposition makes them worth the total bu//sh!+ one has to tolerate with them.
Or, maybe I’m sentimental, and they were my first step up into quality Goodyear welted shoes, but I keep coming back, and likely will continue. They are the one maker I trust, for example, to get shearling lined boots sizing perfect every time.

So, it’s your call my man, what’s your tolerance level, because you need to understand going in, no matter how many here try to tell you otherwise, with Meermin your tolerance level will be tested.
 

NYCTechNerd

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This is a really tough pickle you find yourself in. The fact is, we can give you lots of advice, but it’s about your tolerance level. You’re going to discover as you hang around SF, some people will tolerate anything. There are also those at that will fly off at the handle at the slightest provocation.

I try to place myself somewhere in the middle of these two positions. I’ve been a Meermin customer since 2013, don’t believe anyone here that says otherwise, the times they hit their window when I’ve ordered have been a pleasant but not often surprise.

They are now two months late on a pair of GMTO/MTO boots, which I’ve been waiting on. They continue to tell me they will be delivered this week, or in 10 days etc..., but still no boots. In the past, they’ve given me brushes, belts, store credit, but that isn’t what keeps me coming back.

Yes, I get frustrated with the no communication, the false promises etc.... and their shoes aren’t anywhere really in the conversation of well made shoes in the industry. So, why have I continued to purchase from them? (13 pairs so far) The cost to value proposition makes them worth the total bu//sh!+ one has to tolerate with them.
Or, maybe I’m sentimental, and they were my first step up into quality Goodyear welted shoes, but I keep coming back, and likely will continue. They are the one maker I trust, for example, to get shearling lined boots sizing perfect every time.

So, it’s your call my man, what’s your tolerance level, because you need to understand going in, no matter how many here try to tell you otherwise, with Meermin your tolerance level will be tested.
I consider myself a very patient person because for many years I managed IT HelpDesks which no matter how good you and your team are, you are yelled at constantly (and rarely receive praise) so one needs to keep a cool head and be patient to survive and not lose your mind. My wife says I am only impatient when adults do stupid things and should know better (i.e. make false promises and do not communicate).

I am concerned about false promises. Specifically, if you are waiting on an MTO that is currently 2 months late and was obviously put in before mine, there is no possible way they are going to have my MTO shoes ready in 20 days. Honestly, I ordered these on a whim to try out Meermin for fun. At $250 for GYW shoes and trees, it is a value/bargain but maybe not worth the added headache of delays, false promises, and lack of communication. I have no issue with delays, just be upfront about it, communicate it, and/or give better original estimates (but if they gave realistic estimates people may not be willing to participate in a GMTO/MTO). My MTO order was based on a whim, that was a bad choice, and I should have ordered a stock model first to determine accurate sizing and if I even like the brand.

As to 13 pairs, that would be well above what I could ever need or have room to store. I was discussing on the Alden thread the other day that as a life long urbanite, one must do more with less (i.e. fewer but higher quality shoes). I already have 4 pair of Alden (several years old), 2 Allen Edmonds (about 18 months old), and 1 Carmina (a few months old). Honestly, I ordered the Meermin's probably more to compare and contrast them to the Carmina than anything.

I'll sleep on it but I may try to extricate myself from the order as I do not want to wait at least another 2 months no matter what they say about when my shoes will be ready. I am trying to move "my collection" to more casual shoes but no need to wait that long to get something as it was not even anything (that) special:

I really appreciate your thoughtful response.
 
Last edited:

Crafty Cumbrian

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I consider myself a very patient person because for many years I managed IT HelpDesks which no matter how good you and your team are, you are yelled at constantly (and rarely receive praise) so one needs to keep a cool head and be patient to survive and not lose your mind. My wife says I am only impatient when adults do stupid things and should know better (i.e. make false promises and do not communicate).

I am concerned about false promises. Specifically, if you are waiting on an MTO that is currently 2 months late and was obviously put in before mine, there is no possible way they are going to have my MTO shoes ready in 20 days. Honestly, I ordered these on a whim to try out Meermin for fun. At $250 for GYW shoes and trees, it is a value/bargain but maybe not worth the added headache of delays, false promises, and lack of communication. I have no issue with delays, just be upfront about it, communicate it, and/or give better original estimates (but if they gave realistic estimates people may not be willing to participate in a GMTO/MTO). My MTO order was based on a whim, that was a bad choice, and I should have ordered a stock model first to determine accurate sizing and if I even like the brand.

As to 13 pairs, that would be well above what I could ever need or have room to store. I was discussing on the Alden thread the other day that as a life long urbanite, one must do more with less (i.e. fewer but higher quality shoes). I already have 4 pair of Alden (several years old), 1 Carmina (a few months old), and 2 Allen Edmonds (about 18 months old). Honestly, I ordered the Meermin's probably more to compare and contrast them to the Carmina than anything.

I'll sleep on it but I may try to extricate myself from the order as I do not want to wait at least another 2 months no matter what they say about when my shoes will be ready. I am trying to move "my collection" to more casual shoes but no need to wait that long to get something as it was not even anything (that) special:

I really appreciate your thoughtful response.
It doesn’t always translate that order time to delivery is an exact science.
Sometimes it may have been an issue with a particular leather on one mto which means that time slot is then occupied by the following weeks build for example. Yours may well arrive within a reasonable timeframe. My last mto arrived late so that’s not me dancing in the sunshine!
Total agreement with regards communication btw, it fries my mind!
 

stephenaf2003

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I consider myself a very patient person because for many years I managed IT HelpDesks which no matter how good you and your team are, you are yelled at constantly (and rarely receive praise) so one needs to keep a cool head and be patient to survive and not lose your mind. My wife says I am only impatient when adults do stupid things and should know better (i.e. make false promises and do not communicate).

I am concerned about false promises. Specifically, if you are waiting on an MTO that is currently 2 months late and was obviously put in before mine, there is no possible way they are going to have my MTO shoes ready in 20 days. Honestly, I ordered these on a whim to try out Meermin for fun. At $250 for GYW shoes and trees, it is a value/bargain but maybe not worth the added headache of delays, false promises, and lack of communication. I have no issue with delays, just be upfront about it, communicate it, and/or give better original estimates (but if they gave realistic estimates people may not be willing to participate in a GMTO/MTO). My MTO order was based on a whim, that was a bad choice, and I should have ordered a stock model first to determine accurate sizing and if I even like the brand.

As to 13 pairs, that would be well above what I could ever need or have room to store. I was discussing on the Alden thread the other day that as a life long urbanite, one must do more with less (i.e. fewer but higher quality shoes). I already have 4 pair of Alden (several years old), 2 Allen Edmonds (about 18 months old), and 1 Carmina (a few months old). Honestly, I ordered the Meermin's probably more to compare and contrast them to the Carmina than anything.

I'll sleep on it but I may try to extricate myself from the order as I do not want to wait at least another 2 months no matter what they say about when my shoes will be ready. I am trying to move "my collection" to more casual shoes but no need to wait that long to get something as it was not even anything (that) special:

I really appreciate your thoughtful response.
I would say don’t give up on them yet. The headache of attempting a charge back is reason enough to, perhaps let this play out.

This literally falls in the realm of, it is what it is. My thoughts were given in the spirit of not blowing sunshine up your arse, and giving you my actual 7 years of experience doing business with them.

There is hope though, Meermin has chosen to come back to SF, so they now have a presence here. That means, they get direct feedback from you their customer. Hopefully, that means they will glean what I feel is the most important thing from the feedback thus far, communication, communication, honest communication.
 
Last edited:

Meermin

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Hi guys!
This weekend we will hold a pie-crust split toes custom event on our website.
We are open to any suggestions that you may have.
Have a great weekend.

Meermin team.
 

Potatoe

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Hi all-

Looking for some feedback from long time Meermin owners.

I placed my first order, and first MTO order, with Meermin at the end of August and the shoes had an "Estimated October" ship date. I emailed yesterday and asked about status since it has been about 8 weeks, we are very near to the end of October, and I have heard nothing, not even an email update.

They responded and said it would be 20 more days. I asked if that meant 20 calendar days (about 3 weeks) or 20 Business days (about 4 weeks) and how I could cancel the order, if I wanted to, because they are going to miss the deadline. They responded and said there was a production problem, they are remaking the shoes, and they should be ready by the 2nd week of November.

They even updated my order to include a shoe horn and a waxing brush which I find funny because I have too many shoe horns now and I am not sure why they would send a waxing brush "to take care of your new Meermin Pair" when I ordered suede shoes.
  • Are MTOs from Meermin often late? And how late usually?
  • Has anyone had success working with Meermin to cancel an order if it was late (or very very late)? Did you have to resort to contacting your credit card company to get the refund?
  • Any suggestions on how to politely respond and say I do not want accessories that are not needed but maybe ask for something else?
I have only skimmed some of this thread and as far as I can tell they are often late so why does anyone put up with it? Are the shoes really that good? Why don't they just give out better estimates rather than continually frustrate customers?

Any advice would be greatly appreciated.
Delays on MTO's happen all the time. It's so common that it's often expected. I would for example never order a MTO shoe if I needed it by a specific date. If I had a deadline I would go RTW.

To be honest it sounds like Meermin did fairly well for you.

1. The delay is a small one.
2. They responded quickly to your inquiry.
3. They gave you some spiff, which is a nice gesture regardless of how you specifically value the items.

Most people here understand that there is a big difference between a company like Meermin and say a Mall type brand that is probably working on 200% margins.

The higher Margin companies can shower one with riches at the slightest infraction, the other simply cant afford to do that and in fact they shouldn't be asked to do it.

Once you make that connection as a customer you will find yourself a lot less frustrated, not just with shoes but with a lot of things.

Its really too bad that large companies like Starbucks and COSTCO have set such ridiculous standards for returns or complaints. Its made things very difficult for smaller business who cant afford to bow down to every Karen they come into contact with.
 

stephenaf2003

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Its really too bad that large companies like Starbucks and COSTCO have set such ridiculous standards for returns or complaints. Its made things very difficult for smaller business who cant afford to bow down to every Karen they come into contact with.
D176565D-F083-44AE-B796-743C366262AA.gif
 

WSB17

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Hi guys!
This weekend we will hold a pie-crust split toes custom event on our website.
We are open to any suggestions that you may have.
Have a great weekend.

Meermin team.
Hi,
It would be nice to have a JR outsole option.
I appreciate reaching out to the community here on SF.
Cheers.
 

AltNameTK

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Hi guys!
This weekend we will hold a pie-crust split toes custom event on our website.
We are open to any suggestions that you may have.
Have a great weekend.

Meermin team.
Let's have a derby/blucher MTO event!
 

XxLogo

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Can anyone on here who owns a belt state on how long theirs lasted? I bought one back in April (pretty sure it was then) and I've worn it maybe 15 times and the stitching around the belt loop is starting to unravel causing it to separate. Has anyone else had this happen? @Meermin
 

soda31415

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Hi all-

Looking for some feedback from long time Meermin owners.

I placed my first order, and first MTO order, with Meermin at the end of August and the shoes had an "Estimated October" ship date. I emailed yesterday and asked about status since it has been about 8 weeks, we are very near to the end of October, and I have heard nothing, not even an email update.

They responded and said it would be 20 more days. I asked if that meant 20 calendar days (about 3 weeks) or 20 Business days (about 4 weeks) and how I could cancel the order, if I wanted to, because they are going to miss the deadline. They responded and said there was a production problem, they are remaking the shoes, and they should be ready by the 2nd week of November.

They even updated my order to include a shoe horn and a waxing brush which I find funny because I have too many shoe horns now and I am not sure why they would send a waxing brush "to take care of your new Meermin Pair" when I ordered suede shoes.
  • Are MTOs from Meermin often late? And how late usually?
  • Has anyone had success working with Meermin to cancel an order if it was late (or very very late)? Did you have to resort to contacting your credit card company to get the refund?
  • Any suggestions on how to politely respond and say I do not want accessories that are not needed but maybe ask for something else?
I have only skimmed some of this thread and as far as I can tell they are often late so why does anyone put up with it? Are the shoes really that good? Why don't they just give out better estimates rather than continually frustrate customers?

Any advice would be greatly appreciated.
I've ordered a pair in the middle of May and got it in the middle of September, it was a model of their RTW line, but in specific size.

I've ordered a pair of loafers with the thought "oh yeah, they'll come just in time for loafer season" :(
 

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