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Thank you for the kind words Sir! we hope you enjoy them.
Beautiful shoes from Meermin and my first foray into Cordovan shoes. Outstanding bang for buck. Delivery is rapid. Goodyear welted. JR leather soles. Treated with Saphir Renovateur followed by Saphir Cordovan Cream Polish in Burgundy. A few imperfections I'll touch on later when I review them a few weeks down the track. No deal breakers. It's all about expectations.
Hi there! Rapello is one of the easiest leathers to take care of, just with a little brush from time to time with no products will renovate the shoes. You can also apply sprays like Nano protector from Tarrago or the suede spray from Saphir to make the waterproofness of this skin slightly stronger.Hi everyone, I just received a pair of Merrmin snuff suede chukkas - https://meermin.com/products/101468-snuff-suede-e
The color on these are beautiful. Fit is good too.
My question - upon receiving them, I was pleasantly surprised to see that these are the “Rapello” Snuff version, which there was no mention of on the website. Is it still recommended to treat them with anything?
I did run a bit of water on the toe area to test the suede’s water resistance, and it seemed like some droplets still absorbed in (but eventually dried and went away). Is this expected?
Hi there Sir! We have succesfully received your DM and currently working on the fastest way to solve the issue.
Yes they've been late a few times on MTOs since COVID started, I think usually around a couple weeks to a month at most.
- Are MTOs from Meermin often late? And how late usually?
They generally don't send out any notifications about MTOs, the shoes just show up at your doorstep. They have a lot of MTOs going on at once so I doubt they manage the communication around each one closely even if some of them will be a couple weeks late.I emailed yesterday and asked about status since it has been about 8 weeks, we are very near to the end of October, and I have heard nothing, not even an email update.
The estimated ship date is an estimate, not a deadline, so it's not like some guarantee is broken that entitles you your money back. Once you order it I don't think you can cancel since they've committed the resources to making it.They responded and said it would be 20 more days. I asked if that meant 20 calendar days (about 3 weeks) or 20 Business days (about 4 weeks) and how I could cancel the order, if I wanted to, because they are going to miss the deadline.
If it was very very late you could always chargeback I guess, but you'd have to justify it to the credit issuer, and it's up to their judgement whether it's late enough that it entitle you to a refund.
- Has anyone had success working with Meermin to cancel an order if it was late (or very very late)? Did you have to resort to contacting your credit card company to get the refund?
The estimated delivery window hasn't even passed yet, I don't think there's a polite way to asking for compensation now without seeming a bit gauche.
- Any suggestions on how to politely respond and say I do not want accessories that are not needed but maybe ask for something else?
They're priced very competitively, and part of the reason for that is they MTO rather than keep floating stock. This business model comes with the possibility of delays, many of us feel it's worth it.I have only skimmed some of this thread and as far as I can tell they are often late so why does anyone put up with it? Are the shoes really that good?
They probably give the best estimate they can, unexpected issues come up but it'd be silly to always factor in a month's buffer if most of the batches don't end up delayed.Why don't they just give out better estimates rather than continually frustrate customers?
My advice is exercise patience, the dates are estimates for a reason. Production issues happen and delays of up to a month are common for footwear MTOs across the board, I'm pretty sure that at the time you made the order there should have been some language that sets the expectations as to the order being final and possibility of delays. Anyway, going by their new estimate it's not an egregious delay, past that perhaps you could try reaching out to @Meermin here.Any advice would be greatly appreciated.