- Dec 24, 2010
- Reaction score
Greetings to you all! I'm writing this out of utter despair. Although there are a number of Mauri (and Fennix) shoes that I have on my wishlist, I must have the Mauri style 1152 by January 3rd. Naturally, I tried to order them through the official Mauri online shop, but what followed was pretty disappointing. First off, I started by asking about the international shipping possibilities. I was told that the cost was 200$, while on the online ordering form it's listed as 151$. The employee started off right away by mentioning how I could pay through a wire transfer and PayPal. I proceeded to order the shoes through their online form, and ran into problems right away. First off, I saw that the most expensive UPS shipping service is 151$, instead of the 200$ mentioned in the email. Then, I quickly ordered the shoes through their online ordering system. I emailed the employee, saying that I went ahead and ordered the shoes, and he immediately replied to me "We at Mauri Shoe Retail are sorry to inform you that we did not receive payment for your on order # ... (yes, he didnt give me the order #, while it was in my order confirmation email). International payments Visa and Mastercard are often not processed automatically. This is why I asked you to plase do a wire transfer." Right in between though, I got a confirmation email with my order...(including the order #). I tried to reorder, using "creditcard" instead of "credit card (saved)" as the payment option. It concluded with the message "Gateway error - the transaction is denied". So again I did it through the (saved) option, and waited... Then the following email followed: "The Mastercard transaction is not late, is not accepted, so it is not going to be processed at all. Wire transfers are received the same day, so they are even faster than credit cards." The employee tried billing me for $1,203.82, while the online ordering form says $1073.80.". Well...this pretty much sums it up. I don't dare to use "papashoe" after what I've read, arrowsmith doesn't ship internationally, and when I called candefashion (official mauri retailer), some suspicious pakistani guy picked up the phone.....argh. The Dutch retailer says I have to wait until mid-January for the shoes, and I'll need to pay 25% extra or something....not going to happen! I tried calling Mauri HQ in Italy, but the telephone number is nonexistant. I emailed them instead, and they told me I should contact the Dutch retailer...with above outcome. I've arrived at the point of having near-200 blood pressure, and am nearing hair pulling. I'm having an important ceremony soon, and I MUST have these shoes, but everything seems to not like me at this moment... What do you guys think about the Mauri online store? Any ideas and/or feelings about it all? Any advice on what I should do? thanks in advance!