Massdrop x Styleforum x Panta Madder Tie GMTO (official collaboration)

[vriche]

Thanks for the update, Ed!

 

[sugarbutch]

I have no skin in this game, but great empathy for all involved.

 

[tropics]

on the plus side, the ties will be super sophisticated after their tour around europe.

 

[sprout2]

If you ever browse Kickstarter, you know that production delays are legion with any product, but there is a knowledge/expectation gap among the average consumer who is confused and frustrated as to why such a thing would ever happen. In normal consumer goods, these production delays are invisible to the consumer, because they do not see the downstream product until it is on store shelves. The difference between a successful and unsuccessful crowd-funded campaign is the ones that maintain consistent communication with their backers and assuage their concerns after the (inevitable) production delay. Those that tank are the ones that resort to radio silence when things go wrong. So far I would rate this project a 5 out of 10 on the communication front.

 

[CBrown85]

It's a tie. We'll all survive.

 

[LA Guy]

So UPS wants to make sure people hate me as much as possible..... The ties were shipped from Arzano on the 10th but UPS has the package as "expedited" versus "express" (the claim that my tie makers set the package up that way but that is not the case) which means instead of Friday/Monday I will now get the ties Wed/Thurs

I am as frustrated as those that are awaiting the ties and I will turn them around to massdrop in one day but we have to wait a few more days, apologies again.

Koeln, Germany 12/14/2015 4:34 P.M. Arrival Scan
Nurnberg, Germany 12/14/2015 9:34 A.M. Departure Scan
Nurnberg, Germany 12/13/2015 10:42 P.M. Arrival Scan
Milano, Italy 12/11/2015 9:15 P.M. Departure Scan
12/11/2015 10:28 A.M. The package is awaiting clearing agency review. / The package is at the clearing agency awaiting final release.
Milano, Italy 12/11/2015 12:28 P.M. Export Scan
12/11/2015 12:28 P.M. Export Scan
12/11/2015 12:17 P.M. Warehouse Scan
12/11/2015 11:25 A.M. Your package is at the clearing agency awaiting final release. / Your package was released by the clearing agency.
Milano, Italy 12/11/2015 6:59 A.M. Arrival Scan
12/11/2015 6:41 A.M. Your package is at the clearing agency awaiting final release.
Bologna, Italy 12/11/2015 4:30 A.M. Departure Scan
12/11/2015 2:15 A.M. Arrival Scan
Arzano, Italy 12/10/2015 6:30 P.M. Departure Scan
12/10/2015 4:04 P.M. Origin Scan
12/10/2015 12:04 P.M. Pickup Scan
Italy 12/10/2015 12:08 P.M. Order Processed: Ready for UPS

I see that it has not been to Russia yet. That has happened to some of my packages (I live in Moscow, IDAHO).

 

[sprout2]

It's a tie. We'll all survive.

I'm not subscribed to this GMTO, but I just think it's bad business when a vendor fumbles PR when the inevitable problem occurs. When the initial hiccup occurred, people were frustrated that Massdrop sent a generic and opaque email instead of being upfront about it. This happens on almost every crowd-funded project -- somehow no one has gotten the memo that it's better own up to any delays than to obfuscate.

I see that it has not been to Russia yet. That has happened to some of my packages (I live in Moscow, IDAHO).

Lol!

 

[CBrown85]

I don't know, people seemed pretty forgiving and the communications been fine. Not sure there's a battle to fight, here.

 

[Academic2]

I don't know, people seemed pretty forgiving and the communications been fine. Not sure there's a battle to fight, here.

Agreed.

Ed's been perfectly upfront about everything and has kept everyone updated on a timely basis. Unless there's been stuff going on behind the scenes that's not represented in this thread, the entire process has been civil and collegial on the parts of both the business and the customers.

Cheers,

Ac

 

[teddieriley]



I'm not subscribed to this GMTO

Wait, you didn't buy a tie, but you've read through this thread, kept updated, and formally give the communications for this project a 5 of 10?

 

[sprout2]

Wait, you didn't buy a tie, but you've read through this thread, kept updated, and formally give the communications for this project a 5 of 10?

Precisely!

I don't disagree that it's been civil, but it seems like there is a thing that happens where someone checks in, says "Uh, any updates?" then the vendors check in and give an update. That's fine, but it seems to be that being proactive rather than reactive is the key to a good project. I'm not directing those remarks at this project in particular, but in general.

I do think the communication for this project is trending upward, maybe 7/10 territory when all is said and done.

 

[Academic2]

Quote:
Check the dates and times. I posted on this thread asking if there was any news. Ed responded in less than an hour. Lots of well-regarded businesses don't even answer their e-mail that fast.

Ac

 

[sprout2]

You've proven my reading comprehension skills to be bad before, so you may well be right!

 

[Claghorn]

Lots of well-regarded businesses don't even answer their e-mail that fast.

RIP, HY

 

[A Canuker]

It's been fine, we all know stuff happens when stuff is happening. They won't be arriving any faster if Ed had flown to the factory himself. When you have a suit made they get done when they get done, this is just the same. I would rather have a quality product arrive when it does vs a useless one show up quickly.