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Massdrop - Official Affiliate Thread

Discussion in 'Classic Menswear' started by brillopad, Dec 19, 2015.

  1. venividivicibj

    venividivicibj Senior member

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  2. MrTRC

    MrTRC Senior member

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    Yes. I have had and still have over a variety of knit ties from a variety of makers. And i don't wear a knit tie under 2.75 inches.
     
  3. dantheman83

    dantheman83 Member

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    1 person likes this.
  4. bdavro23

    bdavro23 Senior member

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    Did anyone else join the Saphir drop and get sent the wax tins instead of the jars of cream polish?
     
  5. brillopad

    brillopad Senior member

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    Hmm, that's definitely weird. Contact our CS team and they'll help you out.
     
  6. bdavro23

    bdavro23 Senior member

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    I did, hasnt been time for them to respond. Just curious if I was the only one or if this was a screw up at the vendor.
     
  7. kczsilence

    kczsilence Senior member

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    Actually I didn't even realize but you're right... I got 2 wax tins instead of my cream polish jars.

    But, my cordovan cream polish and renovateur were broken and the cream spilled over everything... shot them an email about that but now I have to update them about the wax tins as well...
     
  8. brillopad

    brillopad Senior member

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    Shoot, that's no good. Thanks for submitting a CS ticket, I'll take a look into this on my end as well.
     
    1 person likes this.
  9. Viral

    Viral Senior member

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    dat Alex P. Keaton swag..........
     
  10. kczsilence

    kczsilence Senior member

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    Submitted everything including RMA. Not sure how to resolve this actually. Only the wax tins ironically survived even though the package was marked fragile. Does massdrop send prepaid return tracking labels? I'm assuming they'd at least want the wax tins back.
     
  11. bdavro23

    bdavro23 Senior member

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    Has there been any update on the wax versus cream jar issue? I havent heard back from CS yet, so I just thought I would check...
     
  12. bdavro23

    bdavro23 Senior member

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    Is the general public allowed to mail wax tins? I've bought them from Amazon in the past and they are not returnable because only distributors are allowed to send them (chemical content I would guess) through the mail/ Fedex, etc.

    I could be wrong of course...
     
  13. kczsilence

    kczsilence Senior member

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    Haven't heard back yet but that may be because it's the weekend and they are off work probably.

    Are the wax tin versions better or worse than the cream jar versions? Little confused honestly. Also can't tell what "color" I got though I originally ordered neutral
     
  14. Churchill W

    Churchill W Senior member

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    Cream polish and wax polish serve different purposes. The cream also acts as a moisturizer and adds color, but the wax is just a protective layer that can be made into a high shine with little color change assuming you are using one close to the color of the shoe.
     
    Last edited: May 21, 2016
  15. brillopad

    brillopad Senior member

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    For those wondering about the cream/wax mis-shipment:

    Our Saphir vendor was back in the office today and sure enough, they sent us the wrong stuff and it went out on accident (as you can imagine, the names of the colors on the two products are the same. oops). We're working on the fix right now and should have everything resolved today. No matter what, we're gonna make sure that everybody got the thing they ordered, so don't worry!

    I'll post an update soon.
     
    1 person likes this.
  16. brillopad

    brillopad Senior member

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    Update: We've reached back out to the vendor and they've acknowledged the error and confirmed that the correct, replacement units are en route to our warehouse now. As soon as the shipment is received, our team will work to have replacement packages to those that were affected right away. Thanks for your help identifying this issue!
     
  17. kczsilence

    kczsilence Senior member

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    Thanks sir!
     
  18. troika

    troika Senior member

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    Non-clothing massdrop thing

    Tenkara rod!

    [​IMG]

    [​IMG]

    Is there a fishing thread on sf?
     
    3 people like this.
  19. bdavro23

    bdavro23 Senior member

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    Oh Massdrop...

    Am I being trolled? Its not like my order is a matter of life and death, but it would be nice to get the goods I requested...
    [​IMG]

    [​IMG]
    Also, they had to put the packing slip in with the goods... I'm not even upset, just apathetic about it at this point. I ordered some notebooks the other day. I am now expecting to receive some loose leaf paper and a bag of lima beans...
     
    1 person likes this.
  20. brillopad

    brillopad Senior member

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    Hmm. No, you're not being trolled of course, but it does look like you just scored some free Saphir wax polish!

    Sorry that happened - for any CS issues, there's not really anything I can do here so be sure to submit them to our online support team if you haven't already! They will help resolve this.
     

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