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Margaret Howell/MHL

catchh

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has anyone ever noticed a loosing in their knits? I noticed a tiny little loose hole stretch (top shoulder area) in the Guernsey knits from this season. Only worn 3-4 times very casually. Would this be worthy of being a faulty product? I’m worried it will get worse with wear.
 

ike_hiking_boots

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Thanks to you all for checking the information.

But now I am more confused. Here you see below, the French site states buttons are "corne", which means "horn". The model also wears the shirt in horn buttons, this being true on UK or French site.

Actually, when I tried on the shirt, I remember that it's with horn buttons. That's pretty much the reason of my interest in it. That is to say the attention to detail, something you are familiar with the house.

Also, this is also strange: on one hand, the shirt is impeccably made, all the complicated lines of the fabric are delightfully aligned with high level of attention, which shows undoubtedly the exemplary craft of their atelier; on the other hand, these unexpected buttons, with rather long yarn end (more than one centimetre at one place) sticking out of the button, which shows the insufficient level of quality control.

Anyway, that's what I get, and thanks for sharing the story. I'm trying to reach the client service, but I guess the explanation would be that at some point, they changed the idea and used MOP buttons instead, and then, of course, updated the UK website.

Fans of the brand may know they are going through some major changes, with the new director, etc. Nevertheless, I would not want to imagine that they have trouble with button cost!
They pretty much use MOP for all their Mainline shirts although I have seen Tortoise used occasionally on some of the Indigo shirts. The French website probably translated incorrectly. Are you saying you tried the shirt on at the store and it had horn buttons but when you ordered it it had MOP Buttons? The garments they use for the lookbook photos are samples so they probably changed the specification for production. Shirts are made in their own factory so QC is usually high although that doesn't mean things can't slip through!
 
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L. S. Price

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Thanks to the above. Your logic is probably right. For me, though, it has been a series of misunderstanding. Imagine when I noticed the detail is not right, and they were trying to change their website instead of getting back to me...

Finally, to put an end to the story, the customer service replied that the description was not right, that the buttons were MOP. I could not but accept this explanation. However, the horn buttons as in the photos would have been much more subtle, more of MH taste to me.
 

catchh

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I’ve got them. They are really light weight and relaxed. Perfect for spring/early fall. They feel extremely comfortable and the fabric is crisp, cool and soft.
 

sevilleszn

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Is there any significance on pieces with the black label/tag? I've seen a couple second-hand listings mentioning them as limited to certain locations, but I didn't find anything mentioning it.
 
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sandmountain

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You mean this label? I’ve only ever seen it on second hand items, mainly those coming out of Japan.

IMG_4782.jpeg
 

sandmountain

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The garments they use for the lookbook photos are samples so they probably changed the specification for production.
I understand why they do this, but I still find it a bit odd when the commercial photographs of samples are different to the actual products. I’ve noticed a lot of inconsistencies on the website over the years, not so much in terms of quality, but little details and colours that are changed in the final product. For someone detail oriented like myself it makes me hesitant to buy something until I’ve seen photographs of the actual product somewhere else (e.g. another stockist). And I’ve also found the sizing charts to be wrong on a number of occasions. I’ve heard they’re launching a new website in September, maybe the e-commerce side of things will improve?
 

oilbased

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Is there any significance on pieces with the black label/tag? I've seen a couple second-hand listings mentioning them as limited to certain locations, but I didn't find anything mentioning it.
I’m no expert but as I remember in Japan they offer a made to order service on two or three shirt styles. I believe you can select fabrics, buttons and certain design elements to your liking. The Edmonton shirt was one of the original designs used for this. I would guess that the black label is used to differentiate between the RTW in shops and MTM.
 

ike_hiking_boots

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You mean this label? I’ve only ever seen it on second hand items, mainly those coming out of Japan.

View attachment 2204223
That's the old logo/label tag.

Unless they are referring to the Gill Sans logo in a black rectangle (it's usually grey). I did have a linen shirt from a sample sale with this black version, I think it was used for the Japanese market.
I understand why they do this, but I still find it a bit odd when the commercial photographs of samples are different to the actual products. I’ve noticed a lot of inconsistencies on the website over the years, not so much in terms of quality, but little details and colours that are changed in the final product. For someone detail oriented like myself it makes me hesitant to buy something until I’ve seen photographs of the actual product somewhere else (e.g. another stockist). And I’ve also found the sizing charts to be wrong on a number of occasions. I’ve heard they’re launching a new website in September, maybe the e-commerce side of things will improve?
It's perfectly normal if they've not had time to have new corrected samples made. You have to remember that production garments take longer to produce because they're made in larger quantities - these are usually being delivered at change of season but photography has to be prepared in advance and this is the reason why Samples are photographed and not retail garments. The changes are usually limited to only a small number of garments - if it's actually a significant change like the shape/style of a pocket they will usually get it photographed as a product photo but the catwalk photos will obviously show the older design. Agree about the sizing charts, rarely accurate. One issue is they carry over styles over several seasons which can lead to differences in sizing - it appears they don't remeasure the garments each season, they continue to use the original measurements.
 

oilbased

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That's the old logo/label tag.

Unless they are referring to the Gill Sans logo in a black rectangle (it's usually grey). I did have a linen shirt from a sample sale with this black version, I think it was used for the Japanese market.

It's perfectly normal if they've not had time to have new corrected samples made. You have to remember that production garments take longer to produce because they're made in larger quantities - these are usually being delivered at change of season but photography has to be prepared in advance and this is the reason why Samples are photographed and not retail garments. The changes are usually limited to only a small number of garments - if it's actually a significant change like the shape/style of a pocket they will usually get it photographed as a product photo but the catwalk photos will obviously show the older design. Agree about the sizing charts, rarely accurate. One issue is they carry over styles over several seasons which can lead to differences in sizing - it appears they don't remeasure the garments each season, they continue to use the original measurements.
 

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Binhouse

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I’ve got them. They are really light weight and relaxed. Perfect for spring/early fall. They feel extremely comfortable and the fabric is crisp, cool and soft.
Oh great! What is your experience with sizing? TTS or do they run big?
 

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