I'd disagree with this. Most are pretty reasonable. At the very least, Hermes is on the far extreme end of the spectrum when it comes to this sort of exclusivity approach to being able to play in their sandpit. It's the lux version of the Disney vault. I'll definitely grant that Hermes is the extreme end of this spectrum, but I've had similar treatment walking at Neiman Marcus and Saks - the level of service (often) depends on the SAs perception of the likelihood of a sale, not on some minimum standard of service that everyone receives.