Luxire unresponsive, terrible service

[noobanker]

Was trying to order some pairs of pants from Luxire after seeing decent pictures on Instagram.
Customer service rep asked for pictures before placing an order to consult on fit.

Sent a bunch of pictures.
No replies.

7 days later, asked to follow up.
No replies

Sent another email. No reply days later...

What gives with this company? Is this a real company?

Does anyone have good recs on where one can get decently priced trousers with roomier thighs, pleats, side adjusters, and 7.5” leg opening?

 

[Blake Stitched Blues]

I've always had good customer service from Luxire but I did encounter issues once when their spam filter started blocking my emails. Ask on the affiliate thread or send them a PM with your details and they should get back to you. My understanding is that they're up and running but at less than normal capacity due to the Covid19 pandemic.

 

[noobanker]

I've always had good customer service from Luxire but I did encounter issues once when their spam filter started blocking my emails. Ask on the affiliate thread or send them a PM with your details and they should get back to you. My understanding is that they're up and running but at less than normal capacity due to the Covid19 pandemic.

cool. thank you. Let me try that.