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Luxire Custom Clothing - Official Affiliate Thread

Discussion in 'Classic Menswear' started by luxire, Jun 20, 2012.

  1. fc82nyc

    fc82nyc Member

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    So you paid to send it back despite their mistake? Their customer service is really terrible...
     
  2. fc82nyc

    fc82nyc Member

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    So you just sent it back at your expense? I'm not willing to pay over $50 for a mistake they made...
    Thi is really terrible customer service and quality control!
     
  3. ashjini

    ashjini Well-Known Member

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    New York, NY
    Really admire a newbie's ability to abuse a business publicly with nothing to lose and when we will never know if there is any amount of truth in what is being said.
     
    4 people like this.
  4. joewmoss

    joewmoss Senior member

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    San Diego
    Not exactly. It went back with other sample shirts and came back to me with other orders so it piggybacked with shipments that were already going to happen. However, it is their policy that you pay to send back to their forwarder in NJ so yeah, it behooves everyone to get the measurements right.
     
  5. joewmoss

    joewmoss Senior member

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    San Diego
    Uh, that's called capitalism buddy and that's the way market forces work. It's not the first time that subject has come up on this forum either. It is what it is. Luxire is new and they are going to have issues from time to time and they'll have to work on it to keep a degree of loyalty.
     
    Last edited: Mar 23, 2013
  6. Teger

    Teger Senior member

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    Richmond, VA
    just spoke with luxire and the pant issue is my fault (i'm a moron), but they're nicely going to remake anyway. will be placing another shirt order soon as well.
     
  7. ashjini

    ashjini Well-Known Member

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    New York, NY
    I have a few clothes made by them and have had a few exchanges with customer service. From my experience and what I read on the forum, the abuse is misdirected.

    Proof is right below. If I am not wrong, he had earlier said that his pant was 7" smaller in the waist, but he is being a gentleman in admitting his mistake. The earlier comment may have scared some to-be customers due to no fault of the business. That is where it is wrong.

    You can be sure that the newbie will not come and admit he was wrong. He would rather create a new login and behave nothing happened.

     
  8. cyclonus

    cyclonus Member

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    May i ask if you did anything special to get the fit right, as i am in the same crew when it comes to large, sloping shoulder/prominent traps and a large neck size.
     
  9. althanis

    althanis Senior member

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    You don't say!
     
  10. AchtungBaby07

    AchtungBaby07 Senior member

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    [​IMG] WhIch trouser fabric would that be?
     
  11. fc82nyc

    fc82nyc Member

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    I did send my measurements right, it was their mistake completely in my case!
     
  12. Teger

    Teger Senior member

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    Richmond, VA
    

    just measured a shirt i liked, then adjusted the measurements. will be placing another shirt order and hopefully after that will have the fit dialed in. that shirt is at the tailor right now having the sleeves slimmed a little.
     
  13. luxire

    luxire Senior member Affiliate Vendor

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    Edison, NJ
    The Grey Wool Flannel
     
  14. mrjester

    mrjester Senior member

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    It's an online bespoke shop. Their website states clearly that if it is wrong, it's still your responsibility to pay shipping. Nothing more to say there, it's the risk you take. I won't be going anywhere else for shirts in the foreseeable future. They're working on pants as well and when that's right, then they will be my vendor for posts as well. It's better to settle this with them than whine on the forum. The lesson I learned the hard way. . You just end up on the low road.
     
    1 person likes this.
  15. mrjester

    mrjester Senior member

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    Pants.

    On my cell, sorry.

    Another thing.. If it's their fault and you pay shipping, sure that's a pain. But remember they will redo a shirt that's not their fault at the same cost. That's pretty cool.

    I've sent Theresa some pushy emails and she always makes me feel small by replying with top notch customer service responses.
     
  16. fc82nyc

    fc82nyc Member

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    Well to me this just means not taking responsibility for their mistake.
     
  17. mrjester

    mrjester Senior member

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    They're remaking it for you, right? Not telling you to go somewhere else or pay for a new shirt? Better than Indochino from what I've heard.

    Do this.. Order a new shirt with the right measurements.. Or with the fixes (+1in, -.5in, etc). If it's wrong, order a new one with more fixes. When it's finally right, ship the bad ones back for $20 total.

    I have a shirt that's unwearable (my bad measurements) and I'm waiting on my next order to come in, which has a pair of pants. If they're wrong, I'll order a new pair. Once it's right, the shirt and pants are going back together.
     
  18. joewmoss

    joewmoss Senior member

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    Thats not accurate either though. Trust me, if they have to redo a shirt it is costing them time, money and opportunity cost. They want to avoid it just as much as we do. I agree with Jester about a certain amount risk one has to accept in the process. That being said, if there are consistent issues, theyneed to be discussed. There could be QC problem afoot...that's not good for anybody.
     
  19. emptym

    emptym Senior member Moderator

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    Some of my mop buttons are more iridescent than others, small or large. I think that's just the way it is w/ a natural material.

    This is key.

    They stated their policy clearly. You bought a shirt, thus agreeing to their policy. You're making the mistake of not upholding your end of the bargain.

    Chan and other well-regarded companies have the same policy. I had to send back a sport coat recently that had three mistakes. Someone else recently wrote on SF that they made him a pair of pants w/ the pleats going one way on one side and the other on the other side. He had to ship it back to them at his own expense.

    No matter who's at fault, the customer pays for shipping the garment back to them. They cover the cost of the alterations and return shipping. It does suck when the mistake is not one's own. But that's the agreement one made. If you want a company to pay for shipping both ways, they'll have to increase the cost of all garments. There are always tradeoffs in life.
     
  20. Louis XIV

    Louis XIV Senior member

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    Theresa agreed, the small buttons were off at my shirt.
    Not only they had a different color but also shape compared to the ones on the placket.
    The replacement buttons that came with my second shirt were fine.

    Am curious what my two shirt remakes will come with as I did not like the new buttons that were attached to my second order.
    I am against thick buttons, they are a pain to button up, you can see them through sweaters and their looks are against the simplicity I am going for.
     

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