This described my experience almost exactly. Took two iterations. I sent in carefully made photos each time, explained my particular concerns, and received their concerns. A detailed plan was made for corrections to the next shirt. One of those last corrections for me was to lower the collar line in the back and open up the armholes more. I'm not an expert at clothing and taking measurements, but together we got it done. I've worn one of my Luxire shirts twice now, and both times it garnered compliments from unexpected co-workers (it's a repost from a few pages back). A girlfriend even went so far as to look at the neck tag to see who made it. Yes, you do gamble a little time, energy, and money. But Luxire made it easy for me to come out ahead.