Luxire Custom Clothing - Official Affiliate Thread

Discussion in 'Classic Menswear' started by luxire, Jun 20, 2012.

  1. mellowish

    mellowish New Member

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    Would like to post a review of my experience with Luxire...

    The service was quick, I received my shirt a little over a week after placing the order. Although it may vary as I did not have a lot of customization done to my shirt other than the size measurements. The quality and craftsmanship are quite exceptional and has definitely lived up to my expectations based on the reviews and pictures I have read on Styleforum. On top of that, they provide this level of service at a great value.

    My only gripe has to do with the mixed bag customer service that Luxire offers. The shirt did not fit perfectly so I had inquired about alterations, which are free just as long I ship it back to the India factory and pay $20 for them to ship it back. When I was researching shipping rates I was being quoted for ridiculous amounts ($70-$90) in the US. So I had inquired to Luxire for alternatives, to which Theresa (one of the customers service reps I guess) responded that I could simply ship it to their New Jersey location so that they could then forward it to India. I was given the impression that I would only be responsible for shipping it to NJ and then paying the $20 for them to ship it back. Which turns out not to be the case...and was now being quoted for a total of $35 to get the shirt back. I politely negotiated without luck for Luxire to honor the $20 shipping price as I did not see it making sense for me to pay over $40 on a $70 dollar shit to get it altered. Here is email inquiry and the obnoxious/sassy customer service response at the end. Luxire prides itself for bend-over-the-back customization at no additional cost but will fight a customer over $15.


    [​IMG]

    Shirt is still being held hostage for $35.


    tl;dr- good quality shirts, fast service, questionable customer service.
     
  2. cbfn

    cbfn Senior member

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    Looks a bit darker in the original photo, or are your pictures of the cloth a bit light?
     
  3. luxire

    luxire Affiliate Vendor Affiliate Vendor

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    Yes, the fabric is slightly lighter than the original.
     
  4. TehBunny

    TehBunny Senior member

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    Which of your 100%cotton fabric pants drape the best?
     
  5. Louis XIV

    Louis XIV Senior member

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    I am afraid I have to agree regarding the satisfaction/returns policy. I too was of the impression US customers were able to return their shirt to the NJ address and would be able to have their shirts remade for an additional $20 of shipping costs from Inda to the US from that point on. If I am not mistaken the US address was also stated on the website for this purpose in the past, but I am not able to find it right now. Regarding my own experience with Luxire so far, it has been great. I asked Theresa for some fabric swatches based on pictures of shirts I sent to her and she was friendly enough to source them, as well as both give some of them to me for free (and add even more swatches than I asked for to the package for free) and also made available a cheaper shipping option than their usual one.
     
  6. luxire

    luxire Affiliate Vendor Affiliate Vendor

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    Am not sure if I understood correctly about the property of the fabric we are trying to discuss. Request you to please elaborate.
     
  7. joiji

    joiji Senior member

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  8. TehBunny

    TehBunny Senior member

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    Sorry; I mean how well does it 'stand' or it's ability to hold a crease (e.g. heavier pants such as wool or flannel hold creases well while most cottons just go 'floppy').
     
  9. luxire

    luxire Affiliate Vendor Affiliate Vendor

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    Last edited: Jan 9, 2013
  10. joiji

    joiji Senior member

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  11. luxire

    luxire Affiliate Vendor Affiliate Vendor

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    I would not think that you would have issues with draping on these fabrics. They should hold their crease well enough.
     
  12. TehBunny

    TehBunny Senior member

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    Thank you; and what's the difference between a forward and reverse and forward pleat? (In terms of functionality and how they make the pants look)
     
  13. cbfn

    cbfn Senior member

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  14. TehBunny

    TehBunny Senior member

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  15. MarcHulsebosch

    MarcHulsebosch Member

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    Is it possible to get the same shipping arrangement for the Netherlands as the one you have for the UK: free shipping above $100, as the two countries aren't that far apart.
     

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