We would like to welcome Pete and Harry as an official Affiliate Vendor. Pete and Harry, co-founded by Erik (EFV) one of our long time members and friends, offers a wide variety of products, clothes, watches and accessories, antique, vintage, “pre-loved” and new - all at unparalleled prices. Please visit their new thread and give them a warm welcome.
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I agree fully, in my experience Luxire has always been super helpful when issues arise. Of course it sucks when an order gets messed up but I think it’s worth remembering that even with in person MTM/custom clothing things go wrong. With Luxire it’s all online and mostly via email communication. Considering that, and their approach to fixing problems, there is not too much to complain about imo.Unfortunately there is always the risk of some miscommunication along the way but I’ve always found them to be fair in figuring out a solution. It might make sense for you to send in the original pair to copy as well as these for adjustments to that.
Our QC process is amazing. We check each measurement and each style detail for each garment we make. There are rare misses, which happened with the drawstring here.I agree that they are generally pretty good. I have good experience with the shirt I ordered from them last time.
But this one is pretty bad... I could see why they adjusted the measurements, but how could one not see the issues with the drawstrings? lol, like if they just take a look a the finished product, they would notice it. I wonder if they even bothered to do any QC.