- May 26, 2012
- Reaction score
Thank you mate. Those are very kind words.I am also sorry to hear of any disappointing experiences. Having used 4 or 5 MTM companies now including Luxire over the past many years, there are a few things I've learned:
- Start slowly. Understand their process, and ask questions of their customer service before ordering if anything is remotely ambiguous.
I think there was a long thread on here a while back in which some gentleman had not received what he was expecting because he specified the shirt cuff measurement incorrectly, contrary to the guidance provided on Luxire's site. No one's "fault", just a detail that got missed. Expect your first order or two to result more in a learning experience and dialing in a pattern than resulting in a perfectly fitting garment. If you get both that's great, but the nature of online MTM is that it's difficult the first time, whoever you use.
- Luxire has fantastic customer service, they really try to help and get you what you want. I have many, many long email threads with them over the years in which we laboriously worked towards a resolution on details. No other company I've worked with I think would put that much effort into an order. Realize though that you are dealing with a company situated in another region and there may be language hurdles and other things standing between what your assumptions and desires are and what they may assume in the absence of clear direction to the contrary.
- The only challenge I have with using Luxire is the fabric colors. Swatches are not available for many fabrics and very often the fabric color is significantly different than the picture. I understand that color representation is challenging because of lighting and differences in the devices on which customers will be viewing the images, but it is possible to do right. Proper Cloth does an amazing job with this, somehow--the fabric always comes looking exactly as I expected.
We are working on the colors again. We did get it right a couple of years ago, then we had a new team to work on making the images more beautiful. We have not recovered yet. But, are working on it.