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Vadim T

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Luxire has several lining options including bemberg, which generally is considered to be the best. Request bemberg with your next order.
Yes, I am aware of this option, but the page is uninformative, only the fabric names and color.
I was hoping that in the choice of lining I help professionals who will work on the order.

Here's what I wrote in the comments to the order
"Lining for knee use the thinnest and airy fabric"
Here's what I was told by customer service
"But we do use the standard white/black fabric for lining"
Nothing was said about the lining options.
My pants are not yet in production, you advise to choose bemberg for summer linen pants?
 

norMD

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Yes, I am aware of this option, but the page is uninformative, only the fabric names and color.
I was hoping that in the choice of lining I help professionals who will work on the order.

Here's what I wrote in the comments to the order
"Lining for knee use the thinnest and airy fabric"
Here's what I was told by customer service
"But we do use the standard white/black fabric for lining"
Nothing was said about the lining options.
My pants are not yet in production, you advise to choose bemberg for summer linen pants?
I have my linen pants unlined, but i would request bemberg if i wanted them lined.
 

Vadim T

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Yes, I am aware of this option, but the page is uninformative, only the fabric names and color.
I was hoping that in the choice of lining I help professionals who will work on the order.

Here's what I wrote in the comments to the order
"Lining for knee use the thinnest and airy fabric"
Here's what I was told by customer service
"But we do use the standard white/black fabric for lining"
Nothing was said about the lining options.
@luxire please explain the difference between
PLAIN_REVERSE_BLACK_BEMBERG_04
and
PREMIUM_LINING_PLAIN_GREY_BEMBERG
 

Quesjac

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Aug 11, 2015
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@luxire, wondering if I have received an order in the wrong fabric? I ordered this wool rich to replace an older pair I have worn through, but it looks like a darker cloth.

Have the colours changed, or is this just the wrong fabric? Thanks!

Photos show my old pair next to my new pair.

IMG_20190708_091032.jpg

IMG_20190708_091041.jpg
 

luxire

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@luxire, wondering if I have received an order in the wrong fabric? I ordered this wool rich to replace an older pair I have worn through, but it looks like a darker cloth.

Have the colours changed, or is this just the wrong fabric? Thanks!

Photos show my old pair next to my new pair.
Please send an email.
 

Professor_3

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You mentioned that you've worn out these trousers, I'm curious, how long have you owned them and how frequently have you worn them?
 

monkk

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You mentioned that you've worn out these trousers, I'm curious, how long have you owned them and how frequently have you worn them?
I have same cloth trousers since last spring. Wearing 2x week for half year. Washed once with machine. So far holding very strong.
 

Semwvdh

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Horrible run in with @luxire, especially customer service.

I had ordered a tuxedo trouser from a VBC fabric with a galon of satin silk.

Before this I sent an e-mail to customer service regarding the possibilities of having the galon, pictures of what I wanted attached.
This was no problem whatsoever and all I needed to do was just add it in the comments.

Not too long later I ordered the trousers, on the 25th of March.

Knowing it was a mill fabric, I expected it to be somewhat later than the usual 2-3 weeks.

After 3,5 weeks I've got an email if I wanted to pay an extra 50 dollars for the galon and they were working on my order.

I paid immediately after getting this message. Although I have to say, I strongly feel this should have been mentioned when I inquired about the possibility though mail. As EU rules oblige traders to display correct and complete pricing information before a customer makes a purchase online.

I decided to forego this issue and was eagerly awaiting my order.

After 5 weeks I decided to send another mail about the order. To which I get the reply my order consisted of a mill fabric and that when they've got it in they would ship it within 2-3 days. This was about the order I was told was already being worked on. The mail I sent was on the 30th of April.

21st of June, I sent an e-mail out asking how my order was coming along, the date far exceeding events I planned on wearing it, also I did mention the charge of 50 dollars post ordering and the unhappiness about it.

The day after I got a reply saying:
"We understand that you are waiting for your order.
We have checked and see that your order is in the final stage of production, post completing all quality checks your order is expected to be shipped by early next week."

Nothing mentioned of the (illegal per law for anyone trading with EU citizens) upcharge.

About two weeks later I sent a reply asking yet again where my order was. Another apology and stating they would ship it the day after. That would've been the 3th of July.

To this day I have not received any update, shipping confirmation or an order delivered to my home.

All in all a lot of e-mails, time and work from my side. In return false promises, still no product and even fraudulent activities on Luxire's side.

I feel I have been more than gallant from my side, but that's nearing the end as well. I would have been content with a lot of issues if it was just mentioned beforehand.

I would definitely recommend against ordering from Luxire, for the stated above.

My view is that the company does not have an ethical compass regarding customers and frankly only cares about the money they bring in.
 

luxire

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@Semwvdh Sad to know of the issue.

Do PM me your order number. Will have it checked and resolved.

A lot of our processes are manual. Even with all the right intent, things do sometimes slip through the cracks. Apologies for the inconvenience.
 

msanchez0125

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Has anyone tried these fabrics for a basic dress shirt? I'm split between these two:


Thanks.
 

OzWino

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Jul 15, 2014
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I was looking at getting some jeans made. Probably the typical dark blue or black fabric. What sort of different threads are available or what have people used thats a bit different ? Any pictures?
 

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