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Luxire Custom Clothing - Official Affiliate Thread

Discussion in 'Classic Menswear' started by luxire, Jun 20, 2012.

  1. TehBunny

    TehBunny Senior member

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    If anyone has ordered a linen shirt; can you please post a wear pic :)
    Have always wanted a linen shirt but too expensive for my tastes RTW (what would I ask If I wanted this collar ;looks badass :p)
    P.S.
    Get more fabric types for linen e.g. pink or baby blue etc.

    [​IMG]
     
    Last edited: Nov 11, 2012
  2. dkaardal

    dkaardal Member

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    If the website states that there is a 5 day turnaround for orders, then being patient means that you wait for an extra couple of days before getting bothered.

    I'm currently coming up on day 22 (or 15 business days) for the shirts that I ordered back in October. I'm bothered.

    Managing expectations is pretty critical in business, so my recommendation to Luxire at the moment would be to double or triple their posted delivery times for their shirts - that way people are pleasantly surprised when the shirts arrive early, rather then annoyed that they have to send emails every week to find out why their order is late.

    dkaardal
     
  3. luxire

    luxire Senior member Affiliate Vendor

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    Thank you Lachyzee for summing up our current state of delivery schedule.

    My apologies for the delayed deliveries and delayed replies to queries. September to November, there are a lot of holidays in India. As this was our first year making Luxire custom shirts, we were unable to plan for these and the backlog kept increasing.

    We thus completely stopped all our ad campaigns and reduced our participation in the forums to replying to queries so that the focus can remain on the backlog. We also delayed our pants launch. In about a week's time, we will be completing all orders till date and should be back to about 7-10 days delivery schedule, will would then gradually reduce to 5 again.

    One temptation during such days is to alter a few processes to make things faster. But, we have made a policy decision to only keep improving quality and not compromise on that. Hence, each shirt is made to the exact Luxire standards, braving the delays as they happen.

    Will try and have the linens live by tomorrow. Am expecting some more options over the next few days.

    Email replies: We are a small team and still needing to add a few process improvements to make the communication better, while retaining the personal touch that we think is important in connecting with our customers. We will work on improving the same.

    Theresa has been on leave and is now back. All mails should be replied within the next few hours and then things will be back to normal after that.
     
    1 person likes this.
  4. akatsuki

    akatsuki Senior member

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    I think underpromise and over deliver should always be a key message. But mostly communication is essential.

    Most of us would rather have our shirt be perfect rather than rushed, but not knowing the reason for a delay doesn't inspire confidence.
     
  5. razl

    razl Senior member

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    From my perspective,this is a good, clear "take ownership" response; I like it. I'm not even a customer yet (soon, soon!) but solid, straight forward info like this has me rooting for your success.
     
  6. atoms

    atoms Senior member

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    Yes, thanks very much for the response. I'm quite understanding of the situation, I just wonder to offer some constructive criticism.
     
  7. Pecos Bill

    Pecos Bill Member

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    Quik note,
    I wanted to add my impressions about Luxire. I'm a big guy (linebacker), and just took delivery of a test purchase. I got an oxford 'warzone' tailored to my measurements, and the quality and fit is impressive. I'll be placing a large order in time for the holidays. I highly recommend Luxire; I'm amazed at the bang-per-buck quality of this shirt!
     
  8. luxire

    luxire Senior member Affiliate Vendor

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    Thank you PB for the wonderful feedback.
     
  9. luxire

    luxire Senior member Affiliate Vendor

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  10. TehBunny

    TehBunny Senior member

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    You my dear friend are a god :p Also what would I put into notes for the collar I mentioned earlier:


    [​IMG]
     
    Last edited: Nov 12, 2012
  11. luxire

    luxire Senior member Affiliate Vendor

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    Ain't that a wonderful coincidence? The linen we have had in stock are in the ballpark of what you needed.

    That looks like a one-piece collar, unlined.

    The notes would say:

    "Collar shape as in the image http://www.styleforum.net/content/type/61/id/558627/width/500/height/1000/flags/LL "

    You can also add "one-piece collar, unlined"
     
  12. TehBunny

    TehBunny Senior member

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    Last edited: Nov 12, 2012
  13. luxire

    luxire Senior member Affiliate Vendor

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    Theresa, Arnaud and Ashish, reply to these threads. We also keep a tab of all communications with customers and are thus able to fill in for each other as and when required.

    Nice to see the image there. The collar looks nice too. Never looked so good before :) The shirt on Wikipedia is part of the Arnaud Rousseau Ready-to-wear collection which we would be relaunching soon.


    The Charvet on the top of the same page is what we replicated for our Classic Vintage shirt. Someone commented that the shirt could easily replace the one in the museum :)
     
    Last edited: Nov 13, 2012
  14. theclipper

    theclipper Senior member

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    How long does it usually take to hear back from Luxire? I placed my first order last night along with a couple questions about the order. Just curious.

    Thanks
     
  15. sugarbutch

    sugarbutch Senior member Dubiously Honored

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    I've never waited more than a few hours.
     
  16. Beatlegeuse

    Beatlegeuse Senior member

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    I've seen enough now that I'm finally ready to place my first order, after following this thread for a few weeks. Will have to size up some of my old MTM shirts to get the measurements down. What I really need are some biz casual BD collar shirts, which I have none of at the moment. I don't wear ties on a regular basis anymore, and I've really liked some of the collars I've seen in the pics posted here so far.
     
  17. theclipper

    theclipper Senior member

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    Hmm, it's been over a day now. Guess I'll send them an email.
     
  18. Zarium

    Zarium Senior member

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    Three weeks and counting...not sure if my shirts have been shipped (or even finished) yet.

    A bit demotivating since it'll probably be a full month from the date I placed my order, but I'm hoping for the best. If the shirts fit like they should, the wait's worth it.
     
  19. YourArsenal

    YourArsenal Well-Known Member

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    Yeah been a few weeks here as well. I don't mind – I've waited longer for MTM shirts – but I am a little curious if I will be notified when they're done? Just wondering if I'm waiting for a shipping notification or an actual package.
     
  20. sugarbutch

    sugarbutch Senior member Dubiously Honored

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    I have received a notification of shipment for previous orders.
     

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