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Luxire Custom Clothing - Official Affiliate Thread

Discussion in 'Classic Menswear' started by luxire, Jun 20, 2012.

  1. Christopher Essex

    Christopher Essex Senior member

    Messages:
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    Oct 29, 2010
    Location:
    Vancouver BC
    

    Interesting. I have a BB one that's ok, but would be interested in replacing/supplementing it as I wear it every few months and it would be nice to have one that fit a bit better than off-the-rack.
     
  2. sugarbutch

    sugarbutch Senior member Dubiously Honored

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    I have a disproportionately large neck (which is what has driven me to MTM in the first place) and this replaces a shirt I've had for almost fifteen years. It was the last RTW shirt in my closet because I use it so infrequently, but at Luxire's prices, I couldn't resist.
     
  3. Superfluous

    Superfluous Senior member

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    3,058
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    Dallas
    What is a good basic white color?

    edit- already ordered one just now anyway.
     
    Last edited: Nov 8, 2012
  4. Zarium

    Zarium Senior member

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    Dec 19, 2011
    Location:
    GMT+8
    

    That's not too bad a turnaround time. I ordered on the 26th, and was told that the shirts would only be shipped next week. Quite a wait. Hopefully my next order will be quicker.

    Customer service has thus far been nothing short of astounding, though. Theresa has been amazingly accommodating and willing to help and answer any questions.
     
  5. tobiasj

    tobiasj Senior member

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    Melbourne, Australia
    

    ...have these gone up yet? :)
     
  6. catpower

    catpower Active Member

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    Sep 22, 2012
    Woo! I put my first ever MTM order through yesterday! Two white shirts to start with - the lustrous fine white and the white twill. Thanks for answering all the questions here. Looking forward to getting my hands on them very soon [​IMG]
     
  7. Superfluous

    Superfluous Senior member

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    Does anyone know how to properly do the bicep measurement? The picture doesn't show how far from the shoulder you're supposed to do the measurement, and depending where you take it to, it changes it a lot.
     
  8. catpower

    catpower Active Member

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    Sep 22, 2012
    I based my measurement on the image they supply on their measurements page:

    [​IMG]
     
  9. Superfluous

    Superfluous Senior member

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    So it turns out it is perpendicular to the outer arm (top)... which wasn't specified on the website.
     
  10. Gwarg

    Gwarg Senior member

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    Nov 15, 2010
    Location:
    London
    

    +1
     
  11. TehBunny

    TehBunny Senior member

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    Just buying my shirts now, hope they fit well :)
    P.S.
    When you use custom measurements you choose 'custom' as the fit, right?
     
  12. catpower

    catpower Active Member

    Messages:
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    Sep 22, 2012
    That's what I did. Wouldn't make sense otherwise to pick a fit if you've also given exact measurements, right? ;)
     
  13. TehBunny

    TehBunny Senior member

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    Yeah, i guess me dum dum...was just worried that it 'slims' down or 'super-slims' down my measurements or some freaky shit like that :)
     
  14. catpower

    catpower Active Member

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    Sep 22, 2012
    Don't worry, I had the same thoughts haha.

    Thoughts on my first experience thus far (having put an order in on 9 Nov):
    - It's concerning that Luxire replies quicker to inquiries on Styleforum than to those made through the 'contact us' tab on their own website. Still waiting on my inquiry but I've already put my order through. Next time I'll be asking questions here.
    - I ordered two shirts and put individual measurements through for both but then got an email two days later saying their system had 'failed to capture order details' for one of the shirts. That's worrying about an online MTM shopping experience which is built around accuracy! Also makes me wonder why they'd let someone proceed with an order if no measurements have been captured. Something to fix methinks.

    Don't get me wrong, by all accounts Luxire seems to be providing a great service at real value but thought I'd pass on my feedback :)
     
    Last edited: Nov 11, 2012
  15. atoms

    atoms Senior member

    Messages:
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    Oct 5, 2012
    If I owned Luxire, I'd be more proactive in contacting my customers still waiting for shirts during a period of excessive workload. I'd want to reassure them that their order is okay, that we're just a little behind, and provide them with an updated estimate.
     
    Last edited: Nov 11, 2012
  16. Lurks

    Lurks Member

    Messages:
    23
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    Nov 11, 2012
    +1

    I got an email for a review before I got my shirt. Had me worried at that point.

    Got a quick response that my shirt was almost ready to be shipped when I asked about it though.
     
  17. cc3peat

    cc3peat Well-Known Member

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    May 8, 2011
    I ordered the blue gingham fabric, using measurements from another MTM shirt I had made. I had a lot of specific requests, all of which were carried out perfectly. The shirt is now my favorite shirt, better in every way than my other MTM which was exactly triple the price. The buttons are fantastic MOP, especially for a shirt at this price point. I'm looking forward to ordering more shirts soon.

    I know it has been suggested/discussed before, but I'd like to add a word of advice to Luxire. It would be very helpful to have a profile that could just be saved, which would have its own measurements and notes. For example I might have a slim fit french cuff profile and a casual slightly looser profile for linen etc. Just a thought, and I believe you've said you are working on something like this.
     
    1 person likes this.
  18. prozach1576

    prozach1576 Senior member

    Messages:
    851
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    Aug 13, 2006
    

    I agree with all of this.

    They do save your information so when you order again you can reference previous orders. I have a customized button-down collar and a customized spread collar "on file" so I can order casual shirts and dress shirts pretty easily. But hopefully this will eventually be implemented on the website.
     
  19. lachyzee

    lachyzee Senior member

    Messages:
    2,120
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    Nov 23, 2010
    Agree with above comments, the website isn't very sophisticated by the customer support is generally fantastic.

    I think that Theresa, who regularly answers my own emails, has been away on leave for 4 days returning tomorrow. This is probably why queries aren't being answered right now.

    For anyone in any doubt, I would say that all the shirts I have received have been perfectly in line with my instructions and making changes on future (and current) orders has been easy. Theresa has been fantastic. I love all my shirts and look forward to filling my wardrobe with their product

    I think that they have experienced a great increase in the number of orders they receive recently, and there have also been a litany of public holidays in Bangalore (check out India's public holiday calendar if you dare - it's insanely complicated).

    I hope that they will bring production time back to the 5 day guarantee (which should probably be removed from their website if it's not being met at the moment - and it certainly isn't) in future. I also hope that their fine quality standards won't be influenced by a greater volume of orders.
     
  20. TheWraith

    TheWraith Senior member

    Messages:
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    Jan 21, 2009
    Location:
    Australia
    As well as all the above, people should learn to be more patient too.
     
    1 person likes this.

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