Luxire Custom Clothing - Official Affiliate Thread

Discussion in 'Classic Menswear' started by luxire, Jun 20, 2012.

  1. luxire

    luxire Affiliate Vendor Affiliate Vendor

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    [​IMG]
     
  2. itraxx

    itraxx Senior member

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    Which material is this?
     
  3. luxire

    luxire Affiliate Vendor Affiliate Vendor

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  4. joewmoss

    joewmoss Senior member

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    Yeah, I've had some trouble with getting them to match the chest and waist measurements I've stipulated. They've been off by 1/2 to 3/4 inch (in both directions) in a couple of cases and I can't get a good explanation as to why. They corrected the first shirt I ordered which had this issue but I wasn't up for sending the second one back as I can still wear it as long as I don't gain a lot of weight. I've not had any issues with getting them to match the specified collar size though. Although, my next shirt (soon) will see a 1/4 inch added to the collar so I can wear ties with it. I don't wear ties with button downs generally.
     
  5. joewmoss

    joewmoss Senior member

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    Is that the white, red/black checks material? If so, that's the material I'm likely to order next. What is the material like? Do you like it?
     
  6. fc82nyc

    fc82nyc Member

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    So you paid to send it back despite their mistake? Their customer service is really terrible...
     
  7. fc82nyc

    fc82nyc Member

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    So you just sent it back at your expense? I'm not willing to pay over $50 for a mistake they made...
    Thi is really terrible customer service and quality control!
     
  8. ashjini

    ashjini Well-Known Member

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    Really admire a newbie's ability to abuse a business publicly with nothing to lose and when we will never know if there is any amount of truth in what is being said.
     
  9. joewmoss

    joewmoss Senior member

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    Not exactly. It went back with other sample shirts and came back to me with other orders so it piggybacked with shipments that were already going to happen. However, it is their policy that you pay to send back to their forwarder in NJ so yeah, it behooves everyone to get the measurements right.
     
  10. joewmoss

    joewmoss Senior member

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    Uh, that's called capitalism buddy and that's the way market forces work. It's not the first time that subject has come up on this forum either. It is what it is. Luxire is new and they are going to have issues from time to time and they'll have to work on it to keep a degree of loyalty.
     
    Last edited: Mar 23, 2013
  11. Teger

    Teger Senior member

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    just spoke with luxire and the pant issue is my fault (i'm a moron), but they're nicely going to remake anyway. will be placing another shirt order soon as well.
     
  12. ashjini

    ashjini Well-Known Member

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    I have a few clothes made by them and have had a few exchanges with customer service. From my experience and what I read on the forum, the abuse is misdirected.

    Proof is right below. If I am not wrong, he had earlier said that his pant was 7" smaller in the waist, but he is being a gentleman in admitting his mistake. The earlier comment may have scared some to-be customers due to no fault of the business. That is where it is wrong.

    You can be sure that the newbie will not come and admit he was wrong. He would rather create a new login and behave nothing happened.

     
  13. cyclonus

    cyclonus Member

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    May i ask if you did anything special to get the fit right, as i am in the same crew when it comes to large, sloping shoulder/prominent traps and a large neck size.
     
  14. althanis

    althanis Senior member

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    You don't say!
     
  15. AchtungBaby07

    AchtungBaby07 Senior member

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    [​IMG] WhIch trouser fabric would that be?
     

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