Louis Vuitton : Quality of Material and Client Service and they do NOT provide a 'guarantee' !!! If you do not wish your Loved-Ones or friends becoming disappointed, alert them of the details. This was purchased from The Peninsula Hotel, Tsim Sha Tsui, Hong Kong S.A.R. Having used a LV Billfold (£205 current Retail Price) with 9 Credit Card slots for 3 Weeks, I discovered that the interior material was not of leather (canvas covered with synthetic material) because the it started to flake off. Contacted LV Client Service and was advised to return the product to LV New Bond Street, London with a letter and receipt........I was expecting a reply with a quote for estimated cost of repair. One Week later, there was NO acknowledgement of the item having been received, so contacted the London branch and requested reply. Still no email acknowledgement, so once again contacted LV (Client Service) but still no email response. Couple of days passed and received the item, returned with a letter of explanation........................ Here's a transcript if communication from LV New Bond Street, London. "I acknowledge receipt of your letter dated 18th of May in which you expressed your dissatisfaction with the state of your wallet." (LIES, there was no such reply.) "Firstly, I would like to thank you for your comments. Indeed, we attach great importance to your remarks, and we strive to take account of every one of them so we can offer you an excellent level of service, in line with your expectations. (Thank you for your cash, now do not bother us; not my expectation of quality of service.) "Our products are made of the highest specifications and should, given sufficient care and attention, provide you with many years of pleasure." (LIES, it's not made of REAL leather, this synthetic material is low cost and deteriorates quickly, I only had 3 Weeks of pleasure not years.) "Whilst we do not provide a 'guarantee' for our products, we have always honoured a replacement or refund for merchandise showing a manufacturing defect, on the very rare occasions that this occurs." (NB: NB: They do NOT provide any form of 'guarantee' and you are disillusioned into believing otherwise.) "We are sorry for any disappointment this cause, but hope this letter clarifies Louis Vuitton's policy in this matter. (Thank you for your cash, do not bother us, we do not wish to know.) "blah, blah, blah We hope to have the pleasure of your custom again very soon in our store." (Purchase more low quality LV products, it is definitely unlikely to happen.) Signed Ingrid Lecha Acting Operations Manager Louis Vuitton Maison New Bond Street ........but, but, but where's my quotation of estimated costs of repair ??? Do I have NO OPTIONS to repair at cost ??? Contacted LV Client Service to inquire as to why I was not informed of any options of repair and met with further NO REPLY. Seems Louis Vuitton are inclined to treat their customers with disdain. Here are some pictures of the defective product (as NEW). http://www.facebook.com/media/set/?set=a.365783210150774.83198.100001572947454&type=3&l=2d1e5d8b0a Louis Vuitton Quality - After 3 Weeks usage. (4 photos) Imitation Leather, synthetic material on canvas, this is what Louis Vuitton call "highest specifications" luxury goods. No TYVM LV. NB: I specifically informed them that this item has sentimental value, a gift from my them girl-friend who became my wife and now......................sent in the billfold for inspection with regard to have it repaired at my own cost if necessary and wondering as to why they came to the conclusion that I requested a refund or replacement. I had wished to keep that specific item, not a replacement, you cannot replace memories. The item had sweet sentimental value but this episode with LV Client Service had turn the sweetness to being sour.