Louis Vuitton After-sales services

[Naturlaut II]

I have an old briefcase in Epi that is in need of some cleaning. Does Louis Vuitton offer any service of this sort? Have any of you tried?

 

[lasbar]

Go back to the shop and ask...
Their customer service is very good...

 

[Naturlaut II]

I'll ask tomorrow. What I mean is, had anyone here tried. In case they charge an exorbant amount of moolah, I want to know if they do a good job.

 

[lasbar]

Is it a problem with the leather itself or the structure?
They will do the job but it will cost you an arm and a leg.....

 

[edmorel]

Originally Posted by Naturlaut II

What I mean is, had anyone here tried. In case they charge an exorbant amount of moolah, I want to know if they do a good job.

Yes, yes and yes.

 

[Material Boy]

I tried it yesterday at the South Coast Plaza LV store in Bloomingdales. I have a LV wallet that I brought about 8 years ago. I left the wallet in the original box and when I finally opened the box last week, I found the leather in the wallet has deteriorated. I took the wallet to the store and was told that I have to pay $100 for LV to fix it. Needless to say, I wasn't very happy with that response.

 

[LabelKing]

I have an Epi Keepall and they suggest you use a damp cloth to clean the skin.

 

[stilmacher]

Unlike their latest products Vuittons customer service still is very good. We had all sorts of bits and pieces replaced on items and they were always very helpful and efficient - though the service might be costly.

 

[zjpj83]

I had excellent experience with their service department. I have a couple of key ring hoder things, and the zipper fell off. I took it upstairs and they replaced the zipper free of charge.

 

[Zubberah]

In Australia, at any rate, if you have the receipt or they know you, yes after service cleaning/monogramming, etc will be free. Should be same rest of the world I would've thought.