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Louis Vuitton After-sales services

Discussion in 'Classic Menswear' started by Naturlaut II, Jun 25, 2007.

  1. Naturlaut II

    Naturlaut II Senior member

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    I have an old briefcase in Epi that is in need of some cleaning. Does Louis Vuitton offer any service of this sort? Have any of you tried?
     


  2. lasbar

    lasbar Senior member

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    Go back to the shop and ask...
    Their customer service is very good...
     


  3. Naturlaut II

    Naturlaut II Senior member

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    I'll ask tomorrow. What I mean is, had anyone here tried. In case they charge an exorbant amount of moolah, I want to know if they do a good job.
     


  4. lasbar

    lasbar Senior member

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    Is it a problem with the leather itself or the structure?
    They will do the job but it will cost you an arm and a leg.....
     


  5. edmorel

    edmorel Quality Seller!! Dubiously Honored

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    What I mean is, had anyone here tried. In case they charge an exorbant amount of moolah, I want to know if they do a good job.

    Yes, yes and yes.
     


  6. Material Boy

    Material Boy Senior member

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    I tried it yesterday at the South Coast Plaza LV store in Bloomingdales. I have a LV wallet that I brought about 8 years ago. I left the wallet in the original box and when I finally opened the box last week, I found the leather in the wallet has deteriorated. I took the wallet to the store and was told that I have to pay $100 for LV to fix it. Needless to say, I wasn't very happy with that response.
     


  7. LabelKing

    LabelKing Senior member

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    I have an Epi Keepall and they suggest you use a damp cloth to clean the skin.
     


  8. stilmacher

    stilmacher Senior member

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    Unlike their latest products Vuittons customer service still is very good. We had all sorts of bits and pieces replaced on items and they were always very helpful and efficient - though the service might be costly.
     


  9. zjpj83

    zjpj83 Senior member

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    I had excellent experience with their service department. I have a couple of key ring hoder things, and the zipper fell off. I took it upstairs and they replaced the zipper free of charge.
     


  10. Zubberah

    Zubberah Senior member

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    In Australia, at any rate, if you have the receipt or they know you, yes after service cleaning/monogramming, etc will be free. Should be same rest of the world I would've thought.
     


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