Lost in the mail

Discussion in 'Classic Menswear' started by gladhands, Mar 5, 2012.

  1. gladhands

    gladhands Senior member

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    I ordered something from an affiliate, that went out for delivery on Jan 23rd. According to the tracking it was never delivered. USPS says I cant' open a claim because I'm not the shipper. I asked the affiliate if they would re-send the order, and they in stead, offered me a smaller one time credit. Are they doing me a favor or should they be responsible for ensuring delivery?
     
  2. bourbonbasted

    bourbonbasted Cyber Eliitist

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    Was the item shipped internationally? I have been told by many international sellers (on eBay and on legitimate ecommerce sites) that if there are two carriers (i.e. they ship Royal Mail and then USPS picks it up after it clears customs in the States) that they cannot be liable once the package switches hands to USPS.

    I assume someone running a business would insure their parcels, however, so it doesn't seem right they wouldn't be able to refund the entire purchase price.
     
  3. gladhands

    gladhands Senior member

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    It was, in fact, shipped internationally. I feel the same way about insurance.
     
  4. bourbonbasted

    bourbonbasted Cyber Eliitist

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    Yeah. The whole international thing is a pain. I specifically request that international packages are sent via FedEx, UPS or DHL just to ensure that they are in the same hands throughout the entire process.

    Customs also seems to be a nightmare for foreign shipping entities. I remember I had a pair of shoes that took three months to show up. I had everything lined up with eBay and PayPal. Was out for blood. And then they randomly showed up one day. No one at USPS or customs could tell me anything and then poof, there they were. Seems like this should all be much easier. We are in 2012, after all.
     
  5. F. Corbera

    F. Corbera Senior member

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    Could be worse. You could have gotten the item, but then it might have been 5cm off.
     
  6. gladhands

    gladhands Senior member

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    Ill-fitting clothing is my sprezzatura.
     
  7. NORE

    NORE Senior member

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  8. NotoriousMarquis

    NotoriousMarquis Senior member

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    I think any company, but especially an SF affiliate selling stuff because they advertised on SF, should take care of their customers. This is kind of ridiculous.
     
  9. Viral

    Viral Senior member

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    tough call, especially due to the international element.

    Sellers are not in the shipping business. Unless they own their own shipping company they cannot guarantee the actions or performance of the USPS.

    I think both parties have to do some diligence in holding USPS accountable...........it's too easy for them to use the "we handle thousands of packages a day...." excuse.

    Hopefully it all works out.
     
  10. gladhands

    gladhands Senior member

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    I tracked the package and contacted the local post office. They have no idea what happened to it after it went out on the truck. I have done my due diligence. It simply appears to be lost. In surance may be an issue for the Seller because there are multiple shippers. The shipper they used is only responsible for getting the package to the USPS, which they accomplished.
     
  11. Viral

    Viral Senior member

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    I see..........well, you took it as far as you could on your end, however their excuse is still not good enough. If they don't know what happened to the package once on the truck then who will?

    my fingers are crossed for you.........
     
  12. gladhands

    gladhands Senior member

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    I have little hope.
     
  13. dragon8

    dragon8 Senior member

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    The USPS tracking system is one of the worst there is. I hope your package arrives.
     
  14. PhiPsi32

    PhiPsi32 Senior member

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    I've always gotten my parcels by USPS. On rare occasion, the package is damaged, but it was always delivered. I once sent a letter USPS Express. It was delivered, two months later. The envelope was passed to a subcontractor. The subs truck driver was in an accident. The driver went to the hospital, and the truck was totaled. The truck went to auction and was purchased by a scrap dealer. The scrap dealer discovered the truck full of parcels and called USPS. USPS picked up the parcels and delivered them. USPS refunded my money. Crazy, I know, but it has only happened once in my life. Otherwise the Post Office has always done a good job. Be persistent and ask USPS to put a trace on the package.
     
  15. TheTukker

    TheTukker Senior member

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    That's a pretty amazing story.
     

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