After two dissatisfied products, I finally decided to spend more than $1,000 for a briefcase. I really hope this time, I will not be disappointed. After checking out his website and read through all the reviews on SF, I took the opportunity to pm Joseph. He replies all my messages very promptly and he is super easy to work with. I have confidence that he will make me my dream briefcase. He promised to update me on the progress and will share photos with me as well. I feel good about this one.