Leffot + EG complaint

Discussion in 'Classic Menswear' started by Patek, Jul 17, 2011.

  1. jrd617

    jrd617 Senior member

    Messages:
    14,725
    Likes Received:
    2,328
    Joined:
    Jul 15, 2009
    

    :lurk:

    I'd love to hear the OP respond to this. Plus, the fact that some funds from the sales were given to Japan tsunami relief efforts.
     


  2. Gdot

    Gdot Senior member

    Messages:
    5,248
    Likes Received:
    273
    Joined:
    Jun 14, 2011
    Location:
    Atlanta, GA
    

    Technically - Leffot did nothing wrong - but their business partner EG did (by quoting a price to a customer for a product that EG apparently did not have the legal right to sell directly to a customer.) The unforunate reality of business relationships is that sometimes you have to eat your partners mistakes in order to maintain good client relationships. In this case EG's mistake has become Leffot's PR problem.

    Leffot is totally in the moral right to simply turn their back on the client if they wish - but that would be a silly business move - as it would damage their reputation. One must accept the fact when doing business that sometimes long term good will is more important than short term profit. Yes - the OP will end up getting his shoes for less than Leffot should have received from them.

    Of course Leffot can kick ass with EG - that's what business partners do with each other all the time. They can pull EG from their store's offerings, demand EG honor their right to exclusive designs, negotiate a better discount to continue the contract, etc. etc. all things are negotiable between business partners - that's just life.

    The 'problem' with this situation is that none of the parties actually had all of the information at the exact time that each made their decisions. And no one is taking a longer term view of the situation - I don't expect the OP to necessarily - but the businesses involved should be expected to most definitely - they are about to lose a customer for life.

    I'm not so sure I respect the OP's decision to attempt to buy direct if he had originally seen the shoes at Leffot - but really - don't we all want to shop around for the best price. I certainly wouldn't have faulted him if he shopped other brick and morter stores. At which point he would have found out that he couldn't this exact shoe anywnere else and would have had to go back to Leffot to get it if he wanted it. It's all about SUPPLY and DEMAND - not actual cost or percentage markup.

    As to those who feel the markup is extreme I say 'grow up'. The simple fact of the matter is that a business has the right to offer products at any markup they choose - and you as the customer have the right to purchase or not - plain and simple. For most clothing at department stores the markup can be up to 100%. You cannot expect to go into a retail store - enjoy their beautiful displays, use up their time and money, enjoy their free expresso service, put wear on their products by trying them on, etc. etc. and then go online to order them cheaper. It's just not right and if everyone did this there would be no brick and morter stores to offer such services.
     


  3. Jangofett

    Jangofett Senior member

    Messages:
    621
    Likes Received:
    2
    Joined:
    Jan 31, 2009
    

    Sure, Leffot can dump EG but would EG cry over it?
    Its Leffot. Not Saks or NM.
    Leffot aint a big player. Sorry.
    If EG wants to do their own retail in NY or LA, they can do it.
    They are not gonna miss Leffot.
     


  4. Nicola

    Nicola Senior member

    Messages:
    2,952
    Likes Received:
    43
    Joined:
    Feb 1, 2009
    

    If that was true they would be doing it. Ask yourself why they aren't. Will they miss it? Maybe not but the people who want to buy EG would.
     


  5. Jangofett

    Jangofett Senior member

    Messages:
    621
    Likes Received:
    2
    Joined:
    Jan 31, 2009
    It probably cost them a bit to set up their store, hire their staff, do marketing etc.
    Its cheaper to get people like Leffot to do all that for them.

    But I think Leffot are not their sole distributor and if Leffot is really a pain in the neck by screaming at them for not knowing what they are doing by selling to Patek, then EG can simply say screw you Leffot and set up their e-store to sell to North America. If not, they wont sell to North America unless someone asks them to. I don't think Leffot sales form a big part of their bottomline.
     


  6. Samovar McGee

    Samovar McGee Senior member

    Messages:
    138
    Likes Received:
    9
    Joined:
    May 10, 2011
    Location:
    New York
    I'm kind of indifferent to the plight of all parties listed. But...


    ..ouch. They probably could have put that money to good use.
     


  7. jumpinjeffd

    jumpinjeffd Well-Known Member

    Messages:
    54
    Likes Received:
    0
    Joined:
    Dec 10, 2010
    I am indifferent to the situation because I feel for all parties. However, PR is important to a business and I am sure that Leffot has lost some sales due to this debacle. With that in mind I would try to make ammends with the OP. But who am I to make suggestions or demands? All I know is vendors have rights but so do the customers.....wonderful thing about commerce in the USA as we always have options.
     


  8. southbound35

    southbound35 Senior member

    Messages:
    992
    Likes Received:
    37
    Joined:
    Mar 15, 2006
    Location:
    Dallas, TX
    Every party in this scenario has some degree of fault. I think other forumites have articulated how both EG and Leffott could have handled the situation better. But, I think the OP has escaped his share in this blame game. The OP knew the navy cordovan double monk was a Leffot "exclusive" by EG, yet he tried to work the system by placing a seemingly innocuous special order to an EG representative with the exact specifications of the Leffot "exclusive" model. Had he mentioned this fact to whoever took his order (who likely would have no reason to know anything about this model/exclusivity agreement), I suspect he/she would have looked into this matter and the order would have been cancelled straight away, citing the exclusivity agreement. Once successful with his end-around, the OP chose to announce it online to anyone who reads this forum or chooses to do an online search of "Edward Green" or "Leffot". Any resulting negative consequence is due to his "Hey, guys. Look what I'm about to pull off. I'll show Leffot what I think about their markup." post on this forum. Even the OP admits, had he kept this to himself (at least temporarily), he'd be enjoying his blue (non-)suede shoes right now.

    Bargain-hunting/price-comparing is one thing, but blatantly working around an exclusivity agreement to save a few hundred bucks (not to mention at the loss of a charity), then bragging about it before the purchase is in your possession, is quite another.

    Further down the culpability ladder, to me, are EG, who should have sorted this out with Leffott behind the scenes, then Leffot, who was, indeed being a bit petty and vindictive, though they do have a right to protect their exclusivity agreement.
     


  9. JamesX

    JamesX Senior member

    Messages:
    1,031
    Likes Received:
    16
    Joined:
    Jun 14, 2010
    Location:
    Irvine, CA
    

    1) It is called an analogy. Because 3 pages of saying the same thing by various other people seems to have difficulty getting through to some posters. So I figured to use another example of essentially the same thing. Buying car is essentially the same thing as buying shoes - at least in this instance. Could have made the same example with coffee, jacket, ties, buckles, belts, house, or even slippers.

    I'll try one more time to explain the point

    Shoe/Car/Coffee/Tie/Furniture/House/Watch/Anything is given to Retailer A as exclusive by Manufacturer B
    Customer C went to Manufacturer B and said... I want this Shoe/Car/Coffee/Tie/Furniture/House/Watch/Anything made for me.
    Manufactuer B said sure we can do it...
    Customer C says "Great!!" and goes to cancel his order with Retailer A
    Retailer A finds out what Manufacturer B is doing and said.. "Wait a minute? I thought we had the exclusive?"
    Manufacturer B said "Oh crap... you do!"
    Manufacturer B cancels Customer C's order
    Customer C goes to forum and posts that "Retailer A is a whiny ass"

    That is essentially what I see happening.



    2) Odd ... so because you have something that means everything else have? Or do you automatically associate with .. "well because you don't have it, it is a mind fuck because you must not know it could be done." What odd assumptions.

    3) .... sure :) Carry on. To believe customer is always right is as archaic as believing that no one makes mistakes. The sense of entitlement from some people is amazing.
     


  10. gyasih

    gyasih Senior member

    Messages:
    5,413
    Likes Received:
    818
    Joined:
    Mar 31, 2010
    

    +1, although I agree with most that EG should bear the brunt of frustration.
     


  11. TRINI

    TRINI Senior member

    Messages:
    9,027
    Likes Received:
    650
    Joined:
    Sep 7, 2006
    Btw, OP - if you really want those shoes still, just get a UK proxy to order them for you.
     


  12. lasbar

    lasbar Senior member

    Messages:
    26,133
    Likes Received:
    1,626
    Joined:
    Oct 13, 2006
    Location:
    FOLKESTONE
    He will have to pay the VAT and the shipping...
     


  13. kev777

    kev777 Senior member

    Messages:
    1,465
    Likes Received:
    70
    Joined:
    Apr 6, 2009
    Location:
    Northern England
    

    I think there maybe a few questions asked of anyone ordering those bugga's now :lol:
     


  14. lee_44106

    lee_44106 Senior member

    Messages:
    8,106
    Likes Received:
    80
    Joined:
    Jul 19, 2006
    Location:
    the Zoo
    What I've learned after 10 pages of this...

    1. Dont ever deal with Edward Green directly, have an intermediary to absorb the pain, with the end goal being a pair of shoes only and avoiding the bullsh*t
    2. Expect to pay $$$ to get said shoes and avoid the bullsh*t hassles
    3. There are a lot of cheapskates, small-timers on Styleforum who desires luxury product but are too poor to afford and bitch and moan all day long about the price
    4. Leffot is an awesome establishment deserving of my planned patronage for some MTM soon. :slayer:
     


  15. jrd617

    jrd617 Senior member

    Messages:
    14,725
    Likes Received:
    2,328
    Joined:
    Jul 15, 2009
    

    Not to mention they are fast becoming a part of forum lore, along the lines of the:

    -The Pink Cashmere Attolini Tie (PCAT)
    -The Green Hermes "Breast Wallet"
     


Share This Page

Styleforum is proudly sponsored by