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Ledbury - Official Affiliate Thread

Discussion in 'Former Affiliate Vendor Threads; a Locked Forum.' started by Ledbury, Jul 17, 2012.

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  1. larthur

    larthur Member

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    Apr 12, 2010
    Don't know where to put so just write here:

    I placed an order for 5 shirts from Ledbury in Sep 3rd, and I received an e-ma in Sep 4th from Ledbury telling me they already dispatched my shirts and providing me a FedEx tracking no. in the same time.

    In Sep 5th, I tried to track my shirts but FedEx online tracking system showed the no. in invalid.... so I wrote an e-mail to Ledbury asking for double check the number they provided but I got no reply.

    In Sep 6th, the FedEx online tracking system could still not recognize this tracking no. so I wrote two e-mails (one in the morning and one at night) to Ledbury asking for help but no reply.

    In Sep 7th, the tracking no. still showed invalid, so I wrote my forth e-mail to Ledbury... but no reply.

    In Sep 9th, actually just several minutes ago I wrote my 5th e-mail to them and I hope I can get someone in Ledbury's attention this time to find the right tracking no. for me...

    :cloud::cloud::cloud::cloud:
     
  2. ezlau

    ezlau Senior member

    Messages:
    889
    Joined:
    Feb 22, 2011
    Location:
    Saint Louis, Missouri
    Doesn't sound like Ledbury's customer service to me. Usually they are pretty prompt, maybe Juliana took an extended Labor day vacation.
     
  3. larthur

    larthur Member

    Messages:
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    Yes it is also out of my expectation... but still no reply till now...:freeze:
     
  4. Cuttingboard

    Cuttingboard Senior member

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    Nov 30, 2010
    Location:
    Austin, TX & Arlington, VA
    Ledbury is a small company...I don't believe they work on the weekend. I've emailed them on a Friday and did not hear back from them until Monday.
     
  5. Ledbury

    Ledbury Senior member

    Messages:
    113
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    Jun 14, 2012
    Hi there,

    I'm sorry to hear of your experience. I assure you this is not typical of our customer service. Were you able to get your order sorted out? Pleas email me at melissacalabro@ledbury.com if I can help you any further.

    All best,
    Melissa
     
  6. larthur

    larthur Member

    Messages:
    8
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    Apr 12, 2010
    

    Hi Melissa, e-mail sent, please check.

    Sorry to put this matter on the Styleforum, but I really find nobody can help, I got no reply after 5 e-mails and I still not receive my shirts yet...

    So, please help to check my PO and provide me the right tracking no. Thanks.:satisfied:
     
  7. luzer

    luzer Senior member

    Messages:
    242
    Joined:
    Aug 11, 2010
    Location:
    NYC, USA
    i typically wear a 15" neck, 34.5" sleeve.

    any recommendations for size?
     
  8. Ledbury

    Ledbury Senior member

    Messages:
    113
    Joined:
    Jun 14, 2012
    Hi there,

    Thanks for your inquiry. Unfortunately, it looks like our sleeves may be too short at this time. However, we are most likely expanding our inventory within the next few months to include shirts of varying sleeve length.

    If you have any other questions, please don't hesitate to email me at melissacalabro@ledbury.com
     
  9. Soylent Green

    Soylent Green Well-Known Member

    Messages:
    53
    Joined:
    Jan 3, 2012
    Location:
    Boston, MA
    So after browsing their website for a few months, I finally took the $25 new customer coupon offer and ordered a Ledbury shirt. I bought a 15 slimfit short run shirt, and paid an extra $10 to have the sleeves shortened. My assessment:

    The good: wonderful fabric, exquisite colors, excellent details (stitching, buttons, etc.); terrific customer service (communication, tailoring and shipping times)

    The bad: I wish the slim fit shirt didn't have the princess seams on the back. That said, much better than my BB shirts with pleats. Also, I believe they are going to fix this sometime in the future.

    The verdict: I see myself being a regular Ledbury customer from now on. In fact, I just ordered another shirt a couple of hours ago. The slim fit shirt works well for me, so I don't feel a need for MTM, and the fabrics and quality of Ledbury are on par with my Black Fleece shirts and much better than my Brooks Brothers shirts in the "luxury" line.

    Ledbury presents a nice shirting option for me at a price point I can live with (realizing as a small business they cannot offer the same sort of discounts as a behemoth like Brooks Brothers, I will not expect them to do so). I like that Ledbury is a small company, I like the founders' backstory, and I feel good getting a great product from them while encouraging their business. Here is an idea for them them to consider: why not set up a loyalty program, membership program or something to foster a more "I'm part of something cool" ethos among customers? If I open a Ledbury account in 2012 and they become a big company in 2020, I would love to be rewarded for being a loyal customer while they grew.
     
    Last edited: Sep 16, 2012
  10. EBugatti

    EBugatti Senior member

    Messages:
    513
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    Nov 21, 2009
    

    +1, and please add French cuffed shirts!!
     
  11. Costa

    Costa Senior member

    Messages:
    137
    Joined:
    Nov 5, 2011
    Ordered my first Ledbury (blue oxford slim fit) today. Looking forward to testing it out.
     
  12. Ledbury

    Ledbury Senior member

    Messages:
    113
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    Jun 14, 2012
    Hi there,

    I'm glad to hear you are enjoying your Ledbury shirts and really appreciate you taking the time to provide such great feedback.

    In terms of fit, we are working on an alternative structure for our slim fit shirts to avoid the darting in the back. We want to ensure a comparable fit to our current product, and unfortunately, I do not have a definitive date for when this change will be completed and into production - but it is on our radar!

    I'm very glad that you are pleased enough to continue buying Ledbury. As far as a customer loyalty program goes, we've got a structure for this in the works as well! We recently added a few members to our team with the intention of several customer fulfillment associates helping develop customer loyalty incentives and rewards. We appreciate the dedication of our loyal customers, and are looking forward to setting up a tiered rewards structure as further "thank you's" for being such great brand advocates. We should have these laid out in the next 2 months or so, and will of course send out an email announcement when we have this program a bit more developed.

    Again, thanks so much for the feedback and support. If there's anything we can help you with in the future, please do not hesitate to contact our customer service team.
     
  13. Cuttingboard

    Cuttingboard Senior member

    Messages:
    2,069
    Joined:
    Nov 30, 2010
    Location:
    Austin, TX & Arlington, VA
    Hopefully, the loyalty program will be retroactive! :)

    Also, Ledbury's shirts are beginning to look the same...either gingham or box check. I currently have 7-8 Ledbury shirts and would love to buy more but refuse to buy another gingham or box check shirt. I need a little variety. :nodding:
     
  14. EBugatti

    EBugatti Senior member

    Messages:
    513
    Joined:
    Nov 21, 2009
    

    Yeah and still no French cuffs! Ledbury have a great product that easily competes with English shirt makers (who all offer French cuff shirts as standard). I really hope they add at least some to their line up.

    What keeps me scratching my head is that their core customer who enjoys a bold design and nice spread collar on a well-made shirt is not the same customer as the one who would even consider one of their point collar white or light blue FF shirts which should just be discontinued IMO. Why not add some cool FF shirts with a great spread collar???
     
    Last edited: Sep 17, 2012
  15. Cuttingboard

    Cuttingboard Senior member

    Messages:
    2,069
    Joined:
    Nov 30, 2010
    Location:
    Austin, TX & Arlington, VA
    

    I disagree...I wear their point collar dress shirts (white, blue, pink or stripe) whenever I have to wear a tie to work, about twice a week. I cannot get away with wearing Ledbury's cutaway or spread collar as a dress shirt since I have a more round/oval face shape. I wear the cutaway or spread collars with suit or sport coat and no tie or with jeans. In all honesty, I prefer Brooks Brothers Ainsley (semi-spread) collar to Ledbury's spread but for roughly the same price, the Ledbury shirt is better quality. And I like giving my money to the good guys!
     
    Last edited: Sep 18, 2012
  16. DStew

    DStew Well-Known Member

    Messages:
    86
    Joined:
    Nov 2, 2010
    Location:
    Texas
    

    Where did you get a 25$ new customer coupon? I would like to try one out as well but am I missing an obvious coupon code or something? Gracias.
     
  17. luzer

    luzer Senior member

    Messages:
    242
    Joined:
    Aug 11, 2010
    Location:
    NYC, USA
    try on at home service:

    http://www.ledbury.com/home-try-on?..._medium=email&utm_campaign=home_try_on_launch
    -----------

    We want to make shopping with Ledbury easy.
    Online shopping is incredibly convenient. But to be sure style and shirt are perfect for you, nothing beats trying on the shirt. We started our Home Try-On package so you can do just that.
    Here's how it works:

    Red Stark Flat

    Select three shirts from our online shop and add them to your cart. When checking out, enter the coupon code TRYMEON and watch your cart total reduce to $1. (Your credit card will show a charge of $1, but that will either be deducted from your final total or returned.)
    Now, the fun part. When your package arrives, try on your shirts. We’re hoping you will love all three styles or will find your true size.
    If you love the shirts, keep them. After five business days, we will charge your credit card for the shirts you keep.
    Return unwanted shirts. Log in to your Ledbury account, initiate a return, and print a pre-paid return shipping label. Your package must be dropped off with FedEx by the end of five business days.

    The Fine Print
    Sorry, the Home Try-On is not available for tailored options. Returned shirts must be returned in re-sellable condition: unworn, unwashed, undamaged; our 365-day return policy does not apply until after you have purchased the shirts. Carts must be closed out using a credit card; your purchase cannot be processed with a debit card. Available in the contiguous 48 states.
     
  18. luzer

    luzer Senior member

    Messages:
    242
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    Aug 11, 2010
    Location:
    NYC, USA
    still waiting for 15 x 34.5 size
     
  19. Costa

    Costa Senior member

    Messages:
    137
    Joined:
    Nov 5, 2011
    Received my shirt today. Very, very happy with the fit and quality. Will be ordering more for sure. Its nice not having to bring a new shirt to tailor and have the sleeves shortened. In relation to a BB slim, its a tad slimmer, which I wanted.
     
  20. luzer

    luzer Senior member

    Messages:
    242
    Joined:
    Aug 11, 2010
    Location:
    NYC, USA
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