- Oct 1, 2019
- Reaction score
I feel you, however, fcl should really take care of it's customer and take the damn shipping costs on themselves.Honestly, I'm on the fence about fixing it at this point. I just processed a drop-off order via Fedex.com to ship it back to Japan and that alone is going to cost me upwards of $219, then Kiya at Self Edge is going to eat any duties and return charges. So yeah, FCL is offering to fix it for "free" but it's going to cost me and Kiya money. That's crazy for a 2-month old jacket I've worn no more than 3 times to run quick errands.
I can still cancel the Fedex shipment and not be charged. I might just look into a leather glue or something I can dab the area (it's unseen and under the armpit). I'd hate to shell out the money, wait a few weeks (or months, who knows?) for it to come back then just have another rip happen somewhere else down the road. As it is, I'd colder now in Texas so I want to wear this thing while I can, not send it halfway around the world only to get it back when it's warm again.
I've had pretty much the same happen to me with a jacket(pme legend hudson bomber, buffalo leather), the stitching came loose on my pocket..
After i contacted them i had it sent, fixed and returned free of charge.