I am sure the hoody just need to go through a wash cycle to clear any loose pilling on the cotton. I have to say though I am getting progressively dissapointed with the disparity in price vs quality. JE for me was always insane quality basics! But the last few tees I bought looked like crap after 2 cycles (on cold). Other garments such as my escobars opening at the seams over a few wears. Clearly there are scaling production issues here and I dont mean this to be a negative rant but thats why I am looking at other brands for basics. I will come back when the old JE returns.
I actually had the seam open on a black pair escobars,on the side hip right below the waste, and above the side pocket after only one wash. I emailed them pics thinking they would replace because of expected quality at this price point, and Matt said it’s not a known problem. So no exchange.
I’m still very happy with them and grey ones I bought at the same time though