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WDD_Blog

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CandH23

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niyengar

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Just noticed this thread here on SF (a little outside my usual topics), but thought I might ask your opinion on a John Elliott shirt I bought this summer. I've written about the experience on my blog:

http://welldresseddad.com/2016/09/09/consumer-advocate-what-can-you-expect-from-an-expensive-shirt/

John Elliott customer service are very reluctant to comment on my experience. Pretty disappointing on all accounts!
Interesting read. Sorry to hear about your experiences with the brand! On the other hand, I bought a sweatshirt on grailed and they said that they could process an exchange for me due to the faulty stitching. I was surprised because I didn't buy the shirt myself. I'm not sure waht causes these differences to come about.
 

nsubrmnn

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Just noticed this thread here on SF (a little outside my usual topics), but thought I might ask your opinion on a John Elliott shirt I bought this summer. I've written about the experience on my blog:

http://welldresseddad.com/2016/09/09/consumer-advocate-what-can-you-expect-from-an-expensive-shirt/

John Elliott customer service are very reluctant to comment on my experience. Pretty disappointing on all accounts!

I'm sure most people on this forum, myself included, can attest to JE incredible customer service. I know it seems that they may have mistreated the situation, but the product was purchased elsewhere so you should go through their (Harvey Nichols) customer service first. Glad to see Harvey Nichols helped you out, but I'm sure if they would have failed you, JE would have stepped in and done right by you.
 

beezyb

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Any info on the washed classic crews restocking anytime soon? Specifically looking for the washed black...
 

hyyvii

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raw edge is easy to throw on whenever necessary and easy to layer under other jackets...but looks like a normal hoodie. Obviously fit and details are key for that sweatshirt.

Mercer half-zips aren't as cozy as the raw edge hoodie, but i like them a lot. Zips, fit and the mercer cut look awesome. Can't go wrong with either.
Im stuck between the two as well in specific Alpine Raglan Hoodie or Alpine Mercer Half Zip
 

anthoh

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I'm sure most people on this forum, myself included, can attest to JE incredible customer service. I know it seems that they may have mistreated the situation, but the product was purchased elsewhere so you should go through their (Harvey Nichols) customer service first. Glad to see Harvey Nichols helped you out, but I'm sure if they would have failed you, JE would have stepped in and done right by you.
agreed, JE has been excellent to me in terms of customer service and is one of the main reasons I stay a loyal customer.
 

Jbidwal

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Just noticed this thread here on SF (a little outside my usual topics), but thought I might ask your opinion on a John Elliott shirt I bought this summer. I've written about the experience on my blog:

http://welldresseddad.com/2016/09/09/consumer-advocate-what-can-you-expect-from-an-expensive-shirt/

John Elliott customer service are very reluctant to comment on my experience. Pretty disappointing on all accounts!

I understand your frustration but imo not any vendors if any would have done much for you unless you bought the shirt from them. Anything I bought from JE, they have backed it with great customer service and replacement when needed. Generally the store you buy from takes care of issues.
 

Jflo301

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Just noticed this thread here on SF (a little outside my usual topics), but thought I might ask your opinion on a John Elliott shirt I bought this summer. I've written about the experience on my blog:

http://welldresseddad.com/2016/09/09/consumer-advocate-what-can-you-expect-from-an-expensive-shirt/

John Elliott customer service are very reluctant to comment on my experience. Pretty disappointing on all accounts!

Sorry you had a bad experience but I had a similar problem happen to me recently. I purchased the nylon pullover from a JE stockist and it ripped the moment I tried it on, contacted JE customer service about it and they initially told me the same thing, that I needed to contact the stockist. After a few emails back and forth JE ended up sending me a brand new pullover because I'm guessing the stockist didn't want to do anything about my issue.
 

peter1234930

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Anyone pick up the OG wool coat JE released? The one that retailed ~$1100? Seems like that coat has been purged from the internet - I've never seen a fit pic or a listing for it.
 

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