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Japanese Online Stores Proxy Service ZenMarket.jp - Official Affiliate Vendor

Lendo

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I’m currently getting the runaround as well on some clothing I’d purchased.
“Unfortunately, we might be requested to provide additional documents for your parcel, so we can't ship it by courier services.”
This is using the same method I’d used on a number of previous purchases. Was asked to switch to surface mail or DHL. After asking for DHL was given the “moving a warehouse” message and that the processing would be delayed by a week. Why no one was told this is advance is anyone’s guess.
 

kevenmee

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Feb 9, 2008
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I’m currently getting the runaround as well on some clothing I’d purchased.
“Unfortunately, we might be requested to provide additional documents for your parcel, so we can't ship it by courier services.”
This is using the same method I’d used on a number of previous purchases. Was asked to switch to surface mail or DHL. After asking for DHL was given the “moving a warehouse” message and that the processing would be delayed by a week. Why no one was told this is advance is anyone’s guess.
It's been 3 months, but I ran into something similar at FJ. DHL was not an option for some reason and only SA was available. There was a generic message at the time that not all shipping services were available.

Can confirm that SA took just over 3 months and there was no updates other than "package received" and "package delivered"... which while understandable, was a little frustrating. FJ responses was completely non-existent and pre-COVID messages were always answered in less than 24 hours.

Assuming all proxy services are running into similar problems and may be operating at minimum capacity.
 

Fycus

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The surface mail was brutal, when they said 3 months they really meant 3 months. I figured since I'm on california coast it would get here in 30-60 days no problem, but I think it took almost 120 days door to door. Would like to avoid if possible.
 

malcb33

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Sounds brutal, especially not giving anyone a heads up before ordering. I've placed a few orders recently and shipping to Canada via Fedex with no issues. I have another package being put together now, so hopefully, it goes smoothly.

I did see last week that Zenmarket's EMS service was expanded to more countries (still not the US or Canada) but hopefully that means they start-up again soon.
 

Lendo

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Feb 19, 2009
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They're definitely all over the place, got an email Monday that the items were shipped and DHL dropped them off yesterday. 🤷‍♂️
 

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