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Japanese Online Stores Proxy Service ZenMarket.jp - Official Affiliate Vendor

zenosparadox

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Bad first (and last) experience with ZenMarket - a first order code that didn’t work, prices altered after funds added, no response to messages, long wait times to pack, shipping charges twice the estimated price for the weights they provided (and as much as I pay for a package 4x the weight from Buyee). I'm just going to pay what they're asking so that I never have to deal with them again.

Just my experience, of course. I hope you have better!
 

flowcharts

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The blog post linked on the last page painted a pretty clear picture of how much COVID has impacted their business and that they're trying their best. Instead of complaining, try to understand that this pandemic's created a pretty unprecedented situation. They (and all the other impacted businesses) are trying their hardest to adapt & continue to operate. Be patient.
 

accordion

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Dec 6, 2013
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My item has shipped after two weeks and will take roughly 3 days to arrive via DHL to US east coast.
 

bleeh

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Joined
Jul 11, 2012
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122
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Has anybody had something packed recently? Put in a request on June 22 and still waiting so I was hoping to get a better sense of how long it would take
Just in case there’s anybody else waiting like me, I put in a request June 22, item was packed July 6, shipped July 7, and should be delivered tomorrow or the day after via DHL. The fee estimator provided an accurate estimate for what I ended up paying ($25 vs 2600 yen).
 

yunBW

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Dec 26, 2015
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Hi,

First timer, I found something I want to purchase from a Japanese retailer. They do offer shipping worldwide, but they charge tax (10%), shipping (understandable) and PayPal fees. I wonder if it’s normal buying from a Japanese retailer and would it be cheaper to use zenmarket instead?
 

norsefanboi

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Jan 6, 2020
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Hi,

First timer, I found something I want to purchase from a Japanese retailer. They do offer shipping worldwide, but they charge tax (10%), shipping (understandable) and PayPal fees. I wonder if it’s normal buying from a Japanese retailer and would it be cheaper to use zenmarket instead?
if they offer I would just do the worldwide shipping from the retailer.
If it's cheap goods, the tax/fees wouldn't add up to too much and if it's expensive goods I wouldn't want to hold my breath on the delayed zenmarket packing/sending and I doubt you'd touch your purchase in the next 3 months lol
 

flowcharts

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You've gotta drop your agenda. What are you basing that 3 months figure on?

As a data point for anyone considering ordering -- my package took about a week longer than average, and that's the first time I've seen a delay of more than a day in 5 years.
 

norsefanboi

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Jan 6, 2020
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You've gotta drop your agenda. What are you basing that 3 months figure on?

As a data point for anyone considering ordering -- my package took about a week longer than average, and that's the first time I've seen a delay of more than a day in 5 years.
there's no agenda. If retailer offers worldwide shipping, 99% of the time it will be better than using a proxy. Nothing against Zenmarket, that's just how it is when you remove a layer between you and the seller
 

Coldsnap

Stylish Dinosaur
Joined
Oct 12, 2008
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My last package arrived in like three days and I appreciate Zenmarket increasing the storage days for some of my items
 

zenmarket

Senior Member
Affiliate Vendor
Joined
Feb 14, 2016
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Hi All!
Our sincere apologies for the recent lack of posts in the forum as of late, the SNS/Marketing team has been extremely busy supporting other departments within ZenMarket during these difficult times.

As some of you may already know, COVID created somewhat of a domino effect that has not only caused delays for international shipping services we partner with, but also led to us having processing delays in our warehouses.
We are really sorry for any of you that have faced any delays with us lately.

Thankfully we have good news!
All parcels that are currently facing processing delays will be taken care of and processed by the 31st of July. This means you can expect us to return to normal operations within the first week of August.

If you would like more details about the delays and the measures we are taking to eliminate delays and improve our internal processing times, you can check out the new blog we recently posted for all the details.

Again, the team here is very sorry for any delays that may have been experienced during this time, but we are happy to announce that they will be coming to an end shortly.

Thank you to all of you that have been patient with us!

 

KaleidoscopicK

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May 3, 2015
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In case anybody in Canada was wondering about shipping times: I opted to go with EMS for shipping (since I didn't trust DHL or FedEx to not ding me taxes and duties) expecting it to take up to two months, and my package took about three and a half weeks. Given the current situation, I thought the turnaround was decent!
 

Patek

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Trying this out tonight.
 

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