Kingsleyy916
Member
- Joined
- Jul 26, 2019
- Messages
- 24
- Reaction score
- 8
I can only choose to wear them now. I actually hope that the vamp will become a little bit more aligned as I wear it. But one thing is for sure, Brass Tokyo's customer service is anything but good. As I said above, after my first E-mail, they ignored more than a month, then I sent the second email, but still be ignored, then I try in YouTube and Instagram by left a comment there, even though they reply I politely on the platform, but they still ignored me, until the next email sent after one week, I received their reply, and is a very "simple" reply. I don't understand is, even though I didn't buy directly from them, but from a third party, but the boots were made by them, and I had no intention of spite their in the email, even I didn't mention the return or exchange (I admit that I was actually thinking of is the hope that they may be offered to return, or repair, but still I didn't say anything about it) in the mail, I only asked them whether this kind of situation is normal, that's all.Those should have been returned. That looks pretty bad for a new pair. Even Brass Tokyo doesn’t show that much variation.