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Jantzen Update #2343249324

Discussion in 'Classic Menswear' started by Henry Boogers, Dec 2, 2004.

  1. Mike C.

    Mike C. Distinguished Member

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    Are you kidding? You can't even buy a dress shirt at the Banana Republic for $60. Even at $60 Jantzen is still a steal. What do you normally pay for dress shirts, and from who?
     


  2. scnupe7

    scnupe7 Distinguished Member

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    (scnupe7 @ 02 Dec. 2004, 1:40) I personally would have a hard time paying $60 per shirt when Ricky is not taking the measurements himself, nor is he around for fittings once the shirt is complete. Â Just my two cents.
    Are you kidding? You can't even buy a dress shirt at the Banana Republic for $60. Even at $60 Jantzen is still a steal. What do you normally pay for dress shirts, and from who?
    I can get Individualized Shirts for roughly $60 to $70 per shirt on special at my local haberdashery. The tailor will take my measurements and will make sure the fit is correct when the shirts arrive.
     


  3. Horace

    Horace Distinguished Member

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    (Mike C. @ 02 Dec. 2004, 1:09)
    I personally would have a hard time paying $60 per shirt when Ricky is not taking the measurements himself, nor is he around for fittings once the shirt is complete. Â Just my two cents.
    Are you kidding? You can't even buy a dress shirt at the Banana Republic for $60. Even at $60 Jantzen is still a steal. What do you normally pay for dress shirts, and from who?
    I can get Individualized Shirts for roughly $60 to $70 per shirt on special at my local haberdashery. Â The tailor will take my measurements and will make sure the fit is correct when the shirts arrive.
    Just curious what's your local habdash shop? I don't mind waiting 3 or 4 months for a shirt at the price Ricky has set. I wouldn't pay $60 for an HK shirt, unless it was a premium maker.
     


  4. benchan

    benchan Senior Member

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    Just my few cents.

    It is not easy to train and find skilled shirt makers in the city of Hong Kong now. In fact, their numbers are on the decline. Many have since retired and younger people are not interested in this industry.

    Option-Ricky can make your guys shirts in the factories of other nearby cities of China, but 1) it is difficult to maintain the same quality 2) Most factories in China DO NOT take small orders, especially there may be a great deal of customization and difference in EVERY shirt that you order.(e.g. Cuff, Collar and Placket style)

    I think Ricky can very well afford to hire a person to handle customer service even maintaining his exisiting price. But it is futile as he cannot make them fast enough.

    If you want your shirts to be made quickly, why not visit Hong Kong and place your order locally? Besides value for money products and services, I can guarantee you will also be amazed by the sights, sounds and atmosphere of Hong Kong in this holiday season.

    P.S. Ricky's shop is located in the mall adjacent to the thrid tallest building of the world. Ask around and someone can show you the way.
     


  5. joseanes

    joseanes Senior Member

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    Maybe you should try to help him/her make a mailorder custom shirt business [​IMG] It would even have the made in USA logo [​IMG]
     


  6. Millerp

    Millerp Senior Member

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    Henry,

    Thanks for sharing information on your phone call with Ricky.
    Did you get the sense that we should all just be patient
    and that we will all get our shirts (even the ones ordered
    in July and August) eventually?

    Thanks again.
     


  7. zjpj83

    zjpj83 Distinguished Member

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    I don't know how you guys put up with this. I was ready to order but there are simply too many horror stories. I'd rather pay Chan $110, maybe for a lesser shirt (?), and at least not have to guess whether I'm going to get it.
     


  8. regularjoe

    regularjoe Senior Member

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    I think it's easier for those of us who've seen the goods. I've got a couple of shirts and for me, it's worth the wait.

    I've never had the problem of them charging me and not sending it. In fact, I've had the opposite happen: they often charge a month or two after the fact.

    So it's not like they take my money and disappear. If that were the case, I'd be leary but otherwise, I can wait as I know full well placing an order with Jantzen means you have to be prepared to wait.
     


  9. water

    water Senior Member

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    When you live in a small place without access to custom tailors, and you do not want to pay $200USD per shirt, the type of service Jantzen provides is quite welcome.

    My main concern is the terrible customer service. I would be satisfied if someone would simply answer my e-mails within a couple of days. Calling is a bother because of the great difference in time zones. As I have said before, I would be glad to pay $5 more per shirt to get a consistent and quicker answer to my e-mails.

    However, this thread has made me consider the downside of improved customer service, an even longer wait time. It would certainly mean more orders and I am not sure Ricky could keep up.

    I do want to state for the record that Ricky seems like a very nice guy, the shirts are good, and the price is great. I know he is swamped, which makes me feel a little bad for complaining. I just think he was a little unprepared for the popularity of his business.
     


  10. Renault78law

    Renault78law Distinguished Member

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    That's exactly what I did. The shirt that I ordered from Jantzen was great, but I can't deal with the uncertainty. I decided it's worth it to me to pay more for better customer service, so I gave WW Chan a shot. I haven't received a shirt yet, but customer service via email has been excellent so far. Always very prompt and polite.
     


  11. johnnynorman3

    johnnynorman3 Distinguished Member

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    Chan customer service is great to be sure.

    I'm lucky with Jantzen because I ordered 10 shirts (though only 7 of which I wear regularly, to be honest) far before I actually needed them. So while I'm waiting on my next batch of 10 shirts, I have "plenty" to wear in the meantime.

    Overall, I'd say I have about 11 shirts in the work rotation right now. That's plenty, though I don't have as much pattern variety as I'd like, which is why I'm very excited about receiving the order I placed with Jantzen 2 months ago.

    IMO, I'm already in "deep enough" with Jantzen to be willing to put up with the waits -- I've really gotten my measurements and styling desires pretty much down.
     


  12. benchan

    benchan Senior Member

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    Speaking about Chan, well it does have better customer service as its main clients are big corporates and visitors. It makes many shirts and uniforms for companies esp airlines. Very few locals in HK solicit its services esp when Chan often reserve its special deal for overseas visit only and there are much more value for money options available.
     


  13. Henry Boogers

    Henry Boogers Distinguished Member

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    Ricky is certainly swamped, but I don't know that I've ever heard of him not sending an order. My order is some 6-7 weeks old and he recognized my name and order when I called; don't read too far into a long wait. After my call he followed up a day or so later with an email confirming that the shirts will be made in the near future.

    In business there are three main attributes: speed, quality & cost. They say that you can only choose 2, and I have chosen Jantzen because the two Ricky chose are the most important to me. There are plenty of other options out there that offer the other combinations.

    If you're concerned I would give him a quick phone call. His English is very good and he's a good guy.

    Henry P. Boogers
     


  14. chorse123

    chorse123 Stylish Dinosaur

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    I couldn't find the most recent Jantzen discussion (I think it disappeared in the switcheroo) so I'm posting here, as it seems the most appropriate. I received my first shirt from Jantzen today. I'm very pleased with it, though it will need some tweaking for the second order. It's a bit too short--totally my mistake, as I deducted too much from a long long shirt--and is short in the sleeves, but I can't complain. Collar, shoulder, chest, waist, and hip all fit very well. The cuffs are the right size. It's a shame the sleeves are about a half inch too short, but I can wear the shirt casually (i.e. without a jacket) so it's not really a problem. Now I can start planning Order #2. EDIT Ah forgot to add what may be useful information. I ordered near the end of November. When I e-mailed Ricky recently he said he was sorry for the delay and would make my shirt right away. He was also able to incorporate two changes to the shirt. The material I ordered was Stripe 93 which wasn't as baby blue as I'd thought, but is nice. It's also not the softest material, but is great for $45 (or £23 if you will).
     


  15. johnnynorman3

    johnnynorman3 Distinguished Member

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    I ordered 10 shirts in beginning of October. Still no shirts. I've emailed Ricky twice and he has not responded -- I've ordered about 12 shirts previously, so I'm a good customer. What gives?

    Hopefully I'll hear soon. I was hopeful about getting email replies from Ricky after you all said you had heard from him. But the last communication I had from him was in early October when he wanted to double check on a measurement tweak I made.
     


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