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Jantzen turnaround time.

Discussion in 'Classic Menswear' started by MilanoStyle, Oct 1, 2006.

  1. lawyerdad

    lawyerdad Senior member

    Messages:
    21,825
    Joined:
    Mar 10, 2006
    Since I knew going into it that this was the case, I have no expectations. I'm sacrificing quick, predictible service to get lower price, better quality, and better selection of fabrics than I've found elsewhere.
    That's exactly the right attitude to have . . . if that trade-off is acceptable to you, Jantzen's an invaluable resource.
    [​IMG]
     
  2. pinchi22

    pinchi22 Senior member

    Messages:
    448
    Joined:
    Oct 5, 2004
    Location:
    Spain, California
    I accept what you say, but I think is presumes I´ll eventually receive a fabric (shirt). Yet, if my shirt was lost in the mail and there is no follow up by Ricky, I won´t receive any shirt at all (yet I´m out about 45 bucks).
     
  3. mrchapel

    mrchapel Senior member

    Messages:
    679
    Joined:
    Jun 19, 2006
    Location:
    Southern California
    I accept what you say, but I think is presumes I´ll eventually receive a fabric (shirt). Yet, if my shirt was lost in the mail and there is no follow up by Ricky, I won´t receive any shirt at all (yet I´m out about 45 bucks).

    Two words: CALL RICKY. When in doubt with Jantzen, call Ricky. I expect you'll see your shirt soon if you do that.
     
  4. alflauren

    alflauren Senior member

    Messages:
    485
    Joined:
    Mar 10, 2006
    Location:
    Los Angeles, CA
    Just to add, I ordered on Oct. 2 (first time). I haven't been charged yet. I received my confirmation email from Ricky on Monday, with an order number and an apology for taking three weeks to confirm. So far, so good I think.
     
  5. pinchi22

    pinchi22 Senior member

    Messages:
    448
    Joined:
    Oct 5, 2004
    Location:
    Spain, California
    OK, will do, call him ... again. The point is that I´ve already called him, and still haven´t seen a shirt soon, or heard anything despite his promise otherwise.
     
  6. knittieguy

    knittieguy Senior member

    Messages:
    995
    Joined:
    Jul 7, 2005
    I think a more likely scenario is that the item is lost somewhere in the mail as opposed to Ricky ripping you off. Indeed, I've seen more posts from people that have received shirts that Ricky didn't charge for.

    You can put me in that category. I got a shirt from him in August, just a couple of weeks after I mailed in an order. He still hasn't charged my credit card.

    Strange way to do business, and I'd actually prefer more reliable service than the occasional windfall, but that's just the Jantzen way.
     
  7. VKK3450

    VKK3450 Senior member

    Messages:
    3,769
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    Sep 13, 2004
    Location:
    Primrose Hill, London
    We should all be happy that he even does the mail order.

    If you have ever been to the shop, especially in holiday seasons, he has people lined up waiting to select fabrics, get measured, etc. His B&M is at capacity, and its lucky that he even continues with the mail order.

    That said, I now just place larger orders when in HK. 2 day turnaround, and Ricky available to make adjustments

    K
     
  8. acidboy

    acidboy Senior member

    Messages:
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    Mar 13, 2006
    yeah. maybe some people imagine jantzen to be a large tailoring establishment in the glitziest part of hongkong, with probably bolts of cloth lined up neatly on some large dark wooden display rack, and plush carpeting and leather armchairs where you can sit and wait while somebody gets you a cup of oolong tea.
     
  9. Rolo

    Rolo Senior member

    Messages:
    464
    Joined:
    Aug 14, 2006
    Location:
    Raleigh, NC, USA
    My recent experience.

    I placed an order on 22 September.

    On 14 October I received a confirmation email from Ricky apologizing for the delay and saying that my shirt would go out ASAP. Ricky also charged my card on the 14th.

    My guess is that the shirt was done on the 14th and mailed soon thereafter because it was on my desk this morning. It must have arrived last week while I was in California. Now I've got to run home and see how it fits.

    I get the distinct feeling that when you get a "confirmation" email from Ricky, your shirt is going to be made that day unless the email contains questions rather than being a true confirmation.
     
  10. lawyerdad

    lawyerdad Senior member

    Messages:
    21,825
    Joined:
    Mar 10, 2006
    My recent experience.

    I placed an order on 22 September.

    On 14 October I received a confirmation email from Ricky apologizing for the delay and saying that my shirt would go out ASAP. Ricky also charged my card on the 14th.

    My guess is that the shirt was done on the 14th and mailed soon thereafter because it was on my desk this morning. It must have arrived last week while I was in California. Now I've got to run home and see how it fits.

    I get the distinct feeling that when you get a "confirmation" email from Ricky, your shirt is going to be made that day unless the email contains questions rather than being a true confirmation.

    That's generally consistent with my experiences.
     
  11. Fabro

    Fabro Senior member

    Messages:
    356
    Joined:
    Dec 9, 2004
    Location:
    Vancouver
    My recent experience.

    I placed an order on 22 September.

    On 14 October I received a confirmation email from Ricky apologizing for the delay and saying that my shirt would go out ASAP. Ricky also charged my card on the 14th.

    My guess is that the shirt was done on the 14th and mailed soon thereafter because it was on my desk this morning. It must have arrived last week while I was in California. Now I've got to run home and see how it fits.

    I get the distinct feeling that when you get a "confirmation" email from Ricky, your shirt is going to be made that day unless the email contains questions rather than being a true confirmation.


    I got an October 14th confirmation as well, and was charged then too. Haven't seen it yet, but maybe it's waiting for me at home. Hmm, maybe I will leave early today.
     
  12. VKK3450

    VKK3450 Senior member

    Messages:
    3,769
    Joined:
    Sep 13, 2004
    Location:
    Primrose Hill, London
    yeah. maybe some people imagine jantzen to be a large tailoring establishment in the glitziest part of hongkong, with probably bolts of cloth lined up neatly on some large dark wooden display rack, and plush carpeting and leather armchairs where you can sit and wait while somebody gets you a cup of oolong tea.

    HAHA!! Just trying to imagine that and reconcile it with the tiny overcrowded shop that is barely big enough for Ricky and David. Nevermind the customers that come in.

    When I went to pick up my last order, there were 2 guys who had just grabbed tons of swatches and a pair of scissors and sat down on the floor outside. Come to think of it, bring a few beers along with you, and its a decent way to spend an hour or two

    K
     
  13. denning

    denning Senior member

    Messages:
    1,292
    Joined:
    Jan 30, 2005
    Location:
    Canada
    I ordered on the 16th and got a confirmation on the 28th. Shirts are being shipped in a week. That's a little over 2 weeks turnaround. Ricky's got his business back on track.
     
  14. CommercialDoc

    CommercialDoc Senior member

    Messages:
    204
    Joined:
    Mar 14, 2006
    Location:
    Pittsburgh
    Placed my order on the 19th. Got my confirmation on the 27th.
     
  15. mbc

    mbc Senior member

    Messages:
    588
    Joined:
    Mar 21, 2003
    Location:
    New York, NY
    Received my order yesterday after reconciling an out-of-stock fabric on Oct 1st.
     
  16. raley

    raley Senior member

    Messages:
    781
    Joined:
    May 22, 2004
    Got a recent confirmation as well after a week or two, can't wait to get my third shirt. Hopefully it will be perfect.

    I predict a lot of "critique my Jantzen" threads in the near future.
     
  17. Kevin

    Kevin Senior member

    Messages:
    280
    Joined:
    May 9, 2004
    Location:
    Auckland, New Zealand
    Still waiting on an order placed Sept. 14th.
     
  18. pinchi22

    pinchi22 Senior member

    Messages:
    448
    Joined:
    Oct 5, 2004
    Location:
    Spain, California
    Still waiting on order placed on August 2nd. Called Ricky 3 weeks ago. Credit card charged on Aug 7th. [​IMG]
     
  19. Newton

    Newton Senior member

    Messages:
    162
    Joined:
    Oct 6, 2006
    That's pretty bad service. This guy is lucky to have (online) customers in my opinion.
     
  20. Rolo

    Rolo Senior member

    Messages:
    464
    Joined:
    Aug 14, 2006
    Location:
    Raleigh, NC, USA
    Still waiting on order placed on August 2nd. Called Ricky 3 weeks ago. Credit card charged on Aug 7th. [​IMG]

    I still think that the post may be a bigger problem than Ricky. Recently, I've had three packages returned to senders (one overseas) due to an "unknown address" despite the fact that hundreds of pieces of mail make it to the same address each day.

    Anyway, I pulled the trigger on a bunch of shirts last night.

    The story so far . . .

    Order No. 1 -- Took about three weeks after getting confirmation from Jantzen to arrive. Shirt was very nice quality but unwearable due to the bonehead that took the measurments (moi).

    Order No. 2 -- Order placed on 22 September. Confirmation on 14 October. Arrived 23-27 October (I was out of town and don't know what day it actually arrived). I really like the fabric on this shirt. It is a blue & white dogbone dobby. The weight is substantial and it has a sheen which some may not like (but I do). I received a number of positive comments on it the first day I wore the shirt.

    [​IMG]

    Most importantly, shirt number 2 fit the way I like it. The tailor that does my MTM suits & pants said he wouldn't make changes.

    Order No. 3 -- I ordered 9 shirts last night (6 November). 6 for casual wear, 2 dress shirts and 1 that can cross over. I'm keeping my fingers crossed.

    The casual shirts all have hidden buttondown collards and double button cuffs:

    [​IMG] [​IMG] [​IMG]

    [​IMG]
    [​IMG] [​IMG]

    The dress shirts both have french cuffs. The blue one has a semi-spread collar and the white one has a shark fin collar and a fly front:

    [​IMG] [​IMG]

    The crossover shirt has a semi-spread collar and double button cuffs:

    [​IMG]

    Rolo
     

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