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Jantzen Tailor

Discussion in 'Classic Menswear' started by scnupe7, Nov 22, 2004.

  1. scnupe7

    scnupe7 Senior member

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    Has anyone spoken to Ricky lately? I placed an order in August and I haven't received it yet. He won't respond to my emails either.
     


  2. newtrane

    newtrane Senior member

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    I sent him an email a couple of days ago and got an immediate response.

    Turnover on my shirts is getting better the longer I have been a customer - It is currently between 3 - 6 weeks.

    I would give him a call and ask him if everything is ok.

    Best regards.
     


  3. VMan

    VMan Senior member

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    I placed an order in July, emailed him a month after the order, then again in October, then again this morning. No reply to any of the emails. Has anyone else had this problem? Should I be worried that he's ignoring me and I won't get a chance to try out this wonderful opportunity?
     


  4. matadorpoeta

    matadorpoeta Senior member

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    i placed an order in september and have not recieved it yet. prior to this he was taking 3 weeks max.

    i ordered some heavier fabrics for the fall and winter but i suspect it'll be spring by the time i get my shirts.
     


  5. Brian SD

    Brian SD Moderator

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    V-Man, it sounds lately like he's only serving his frequent/returning customers. Is it your first order with Ricky?
     


  6. aybojs

    aybojs Senior member

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    Yeah this is pretty ridiculous; I've placed orders in June, July, and August. Only one of them got any sort of response, and it was just "sorry we're out of that fabric." I might place another order in the next few days, but I'm not holding my breath.

    Edit: I've placed 3 orders with Jantzen prior to this sequence, so I am a returning customer. At least from what I've noticed the people who seem to be getting responses are newer customers. This is so confusing.
     


  7. Millerp

    Millerp Senior member

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    Same experience here. Still waiting for a July order.
    Orders I placed last winter and spring were delivered
    in 3 to 6 weeks.
     


  8. jester

    jester Senior member

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    I placed my first order, for a sample, three weeks ago. I was just going to reply to this thread to say, "I placed my first order three weeks ago, and I really hope I don't have to wait six months," etc. But first I went past my mailbox, and IT WAS THERE.

    Looks great, really. Seems that everything I specified was done. Can't wait to try it on, and then order another truckload.
     


  9. Millerp

    Millerp Senior member

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    This is amazing. I wonder if forum members
    from Hong Kong who order in person might be able to ask Ricky
    if he is aware of the situation (not individually, but in general).
    Ricky is reported to be a nice guy. Really hard to believe he
    is intentionally ignoring some of us.
     


  10. joseanes

    joseanes Senior member

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    I placed an order for a shirt long ago:
    Oct 15 I order. I do not even get a confirmation message of the order.
    October 19th I send an e-mail asking if they got the order.
    Nov 20 - He replies saying he will send the shirt next week.

    Apparently they need:
    1) Better e-mail handling.
    2) Better website interface.
     


  11. scnupe7

    scnupe7 Senior member

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    (VersaceMan @ 22 Nov. 2004, 12:32) I placed an order in July, emailed him a month after the order, then again in October, then again this morning. Â No reply to any of the emails. Â Has anyone else had this problem? Â Should I be worried that he's ignoring me and I won't get a chance to try out this wonderful opportunity?
    V-Man, it sounds lately like he's only serving his frequent/returning customers. Is it your first order with Ricky?
    This is like my fourth order with Ricky.
     


  12. marc237

    marc237 Senior member

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    It is possible that this time of year may be particularly slow since September and October is a prime time for overseas Chinese to return to HK. When my wife was at the shop in September, she described it as an absolute madhouse with folk steadily coming in.

    There is no question but that the shop provides first priority to walk-in customers. She ordered four shirts while there and they arrived in NYC about the same time she did from her 10 day trip to China and HK. I placed an ordered by e-mail at the same time and am still waiting.
     


  13. VMan

    VMan Senior member

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    (VersaceMan @ 22 Nov. 2004, 12:32) I placed an order in July, emailed him a month after the order, then again in October, then again this morning. Â No reply to any of the emails. Â Has anyone else had this problem? Â Should I be worried that he's ignoring me and I won't get a chance to try out this wonderful opportunity?
    V-Man, it sounds lately like he's only serving his frequent/returning customers. Is it your first order with Ricky?
    Yup, first time customer. Perhaps he is so backed up he is restricting first-timers.
     


  14. j

    j (stands for Jerk) Admin

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    From what I've heard it's not so much restricting first timers as it seems to be pretty much random. My uncle said when he was there the entire floor was covered in manila envelopes with people's orders with only a narrow pathway to walk through. Not really the most advanced organizational system. Someone with some good business sense could probably make good money going over and streamlining that operation. Hell, I've considered offering to fix his website for a couple free shirts.
     


  15. aarghh

    aarghh Senior member

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    I would advise trying to talk to Ricky over the 'phone. He does take immediate action based on 'phone converations, while email responses are spotty.
     


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