Jantzen sent me a completely RANDOM shirt!

[Theo Moore]

I ordered a shirt from Jantzen tailors in September. I got it today.

I gave them 3-4 possible fabrics to choose from, almost all of them olive green. The shirt they sent me fits fine, and the fabric is decent -- but it's CHECKERED PINK! (huh?!!?)

Jantzen 3488
Jantzen 3481
Jantzen 2230
Jantzen 3212

Am I crazy or are none of these checkered pink?

I've heard of Jantzen substituting different fabrics, but this is just ridiculous!

-------------------------

What should I do? It's a nice shirt, the tailoring is good, excellent fit, and I'd love to order more shirts from them in the future (assuming this was a one-off-thing). Should I tell them about the mistake and hope they send me a replacement?

Or do I simply keep quiet and next time get confirmation beforehand on the fabric.

 

[Bird's One View]

I must try Jantzen. This sounds very exciting.

 

[Douglas]

Someone likely made a mistake transcribing the fabric number. Whoops.

I visited our friends in Central today. Everyone was in a good mood. I ordered a corduroy suit. Perhaps it will turn out pink.

 

[JeffsWood]

this happened to me once - ordered a white shirt - got a blue shirt. I emailed a ricky few times, never heard back from him, but also never got charged for the shirt. Jantzens is an adventrue!

 

[Spatlese]

Originally Posted by Bird's One View

I must try Jantzen. This sounds very exciting.

+1. Not having used Jantzen before, I'm almost moved to order one just for the potential element of surprise.

 

[Theo Moore]

Originally Posted by JeffsWood

this happened to me once - ordered a white shirt - got a blue shirt. I emailed a ricky few times, never heard back from him, but also never got charged for the shirt. Jantzens is an adventrue!

Yes, this is what I assumed would happen (ignored). People have e-mailed before with problems in their order and that generally seems to happen.

I'll just let it slide. I don't look great with pink, but for $40, it's a decent buy. I'll just keep quiet this time.

 

[dplenty99]

I have ordered 14 shirts since August all great.
I would suggest copy and paste the full fabric #and description. I have not had any problem while doing this.
Plus if they email back the fabric is sold out then you have a immediate frame of reference of what is sold out.
Michael

 

[Orsini]

Why do you guys buy from this outfit?

 

[Eason]

Originally Posted by Orsini

Why do you guys buy from this outfit?
Seriously, I can't think of any respectable business, including in Asia, where this kind of crap is acceptable. Their customers must be completely foreign I think, because nobody local with an alternative would buy from somebody like that.

 

[stickonatree]

i like jantzen for their surprises.

btw, none of my orders have ever taken more than a month, and none of them have ever been wrong =)

 

[Viktri]

Originally Posted by Eason

Seriously, I can't think of any respectable business, including in Asia, where this kind of crap is acceptable. Their customers must be completely foreign I think, because nobody local with an alternative would buy from somebody like that.

Especially when Ascot Chang and the other tailors can be had for only $120 HKD more for 4 shirts (or $4 USD more per shirt) it doesn't make sense to go jantzen.

 

[Toiletduck]

-nvm

 

[Holdfast]

Originally Posted by Orsini

Why do you guys buy from this outfit?

I've asked this before, because I wouldn't have the patience to deal with these sort of random events and generally inconsistent service, and the answers I've got boil down to cost and local availability.

I think it also depends on personality. If you have the patience and temperament to look on these sort of cock-ups as amusing bumps on the road, and cost is an absolute priority, then Jantzen seems to make a decent shirt (eventually). If, on the other hand, you want accurate, precise results every time within a relatively fixed timeframe, then Jantzen isn't for you. It's certainly not for me, but I do understand why it has some appeal to others. If it works for them, more power to those guys.

 

[coogie]

sounds like this guy gets away with murder. His shirts must be amazing as well as cheap. oh no wait, they're ****

why not just buy $5 shirts and get them adjusted to your size

 

[v0rtex]

Originally Posted by Eason

Seriously, I can't think of any respectable business, including in Asia, where this kind of crap is acceptable. Their customers must be completely foreign I think, because nobody local with an alternative would buy from somebody like that.

From what more traveled members have said who have visited the shop in person, the shop does a roaring local trade and the online orders are somewhat of a sideline. This probably accounts for why they're still in business yet their online sales are so flaky.