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Jantzen, Reliable at last?

Discussion in 'Classic Menswear' started by Get Smart, Jul 25, 2007.

  1. Stereojeff

    Stereojeff Well-Known Member

    Messages:
    70
    Joined:
    Dec 13, 2004
    I also received an email from Ricky yesterday stating that he'd received my faxed order for two shirts and both fabrics were out of stock. He included a link to the latest fabrics. I selected two and emailed my choices. I've received two shirts previously. The first took 5 months. The second 17 days. Obviously, I prefer the latter.

    Jeff
     
  2. water

    water Senior member

    Messages:
    389
    Joined:
    Jan 19, 2004
    My credit card was charged late last week, which is hopefully a sign that my shirt is on the way. It took quite a while, so I really hope it turns out well.
     
  3. chobochobo

    chobochobo Senior member Moderator

    Messages:
    6,413
    Joined:
    May 7, 2006
    Location:
    Hong Kong
    See my reply in the HK tailors price thread.

    If I read them correctly (and someone has mentioned this before) the internet/online service was really set up for pre-existing customers who were leaving HK at the time of the handover. They have their measurements on record and are happy to proceed with those with minor adjustments etc. They seem a bit anxious about many 'fresh' internet customers, citing odd measurements. They mentioned that they were concerned about the customer satisfaction in these cases.

    They are moving to new premises 19th September. I went last week to place an order for an Australian forumite and they were ready to be picked up after 72 hours, though I didn't get to the shop until a few days later. My own shirt order was fine.

    I'm not sure how the new premises (much much much bigger) will translate to more reliable/quicker/better online services if it's just a bigger shop front and not the actual manufacturing.
     
  4. California Dreamer

    California Dreamer Senior member

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    Nov 6, 2006
    Location:
    Melbourne
    See my reply in the HK tailors price thread.

    If I read them correctly (and someone has mentioned this before) the internet/online service was really set up for pre-existing customers who were leaving HK at the time of the handover. They have their measurements on record and are happy to proceed with those with minor adjustments etc. They seem a bit anxious about many 'fresh' internet customers, citing odd measurements. They mentioned that they were concerned about the customer satisfaction in these cases.

    They are moving to new premises 19th September. I went last week to place an order for an Australian forumite and they were ready to be picked up after 72 hours, though I didn't get to the shop until a few days later. My own shirt order was fine.

    I'm not sure how the new premises (much much much bigger) will translate to more reliable/quicker/better online services if it's just a bigger shop front and not the actual manufacturing.

    I suspect the new store will make online service worse - larger premises will generate more in-store orders that Ricky will process with greater priority than his online backlog.

    There really is no excuse for how he is treating people who have been loyal online customers. Endorsements of his online service are what led me to visit his shop when I was in HK instead of the vast number of alternatives. One channel benefits from the other, and losing your reputation in one channel hurts the other.

    If he doesn't want to service online customers, he should shut down his website and send emails to all people with unfilled orders giving them the option of backing out.
     
  5. Brian278

    Brian278 Senior member

    Messages:
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    Dec 24, 2006
    Location:
    West Palm Beach, FL
    I suspect the new store will make online service worse - larger premises will generate more in-store orders that Ricky will process with greater priority than his online backlog.

    There really is no excuse for how he is treating people who have been loyal online customers. Endorsements of his online service are what led me to visit his shop when I was in HK instead of the vast number of alternatives. One channel benefits from the other, and losing your reputation in one channel hurts the other.

    If he doesn't want to service online customers, he should shut down his website and send emails to all people with unfilled orders giving them the option of backing out.


    While I agree with you on what the standard of service should be, what do you think most of the people who've chimed in on this thread would rather have: spotty, unreliable, perpetually tardy Jantzen or no Jantzen at all?
     
  6. Gradstudent78

    Gradstudent78 Senior member

    Messages:
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    Location:
    Chicago
    While I agree with you on what the standard of service should be, what do you think most of the people who've chimed in on this thread would rather have: spotty, unreliable, perpetually tardy Jantzen or no Jantzen at all?

    It would particularly be a shame if he shut down the interent business for all the people who have spent time and money getting their shirts right. Of course if he wanted to stop taking new internet customers, I might be ok with that [​IMG]
     
  7. California Dreamer

    California Dreamer Senior member

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    Melbourne
    Brian I can't answer for "most people", but I've come to the conclusion that I'd rather have no Jantzen at all. I need at least a minimum amount of predictability when I spend my money.

    Bear in mind that, while an individual Jantzen may be cheap, when you order multiples it gets into the hundreds pretty quick. I expect a fair bit when I am spending amounts like that with a vendor.
     
  8. chobochobo

    chobochobo Senior member Moderator

    Messages:
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    Hong Kong
    I suspect that they're going to be busier than ever. I was there on a Friday afternoon and there were already four people in the shop, one trying on a jacket, two getting measured up for shirts and one picking up shirts (a bag of 8 or so) and then there was me.

    Like it or not, the internet side is always going to take a back seat to their on site business, which keeps them busy, and they feel far more in control.
     
  9. wpeters

    wpeters Senior member

    Messages:
    130
    Joined:
    Oct 21, 2004
    I just received my Jantzen order on August 23. I placed a re-order (years-long internet customer) in April, and never got a response. On the advise of other forumites, I reordered with materials from http://www.jantzentailor.com/latestmaterial3.htm on July 15. Not a bad turn around. Looks like Ricky has been blasting through internet orders this month.
     
  10. scot

    scot Senior member

    Messages:
    171
    Joined:
    Oct 17, 2003
    Location:
    Oak Hill, VA
    I placed my first order in november... nothing. multiple follow ups etc. Finally found a faxing service in hong kong and send them over another request that way.

    Took another week and as of this weekend they sent me a confirmation with one last question about the order. Woo! Haven't been billed yet, but hopefully it is coming soon.
     
  11. pinchi22

    pinchi22 Senior member

    Messages:
    448
    Joined:
    Oct 5, 2004
    Location:
    Spain, California
    My last order took 4.5 months to arrive. If you´re in a hurry, I don´t think you should bother.
     
  12. AldenPyle

    AldenPyle Senior member

    Messages:
    939
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    Apr 5, 2007
    what is their new address - I will be in in hong kong next week, and planed on getting some clothes.

    The new shop will open in two weeks. The old shop will be open for a couple more months.

    The address will be
    United Chinese Bank Building 2/F
    Des Vouex Road Central

    Apparently, they have been slow to put their new fabrics on the web page because of some problems with Vista.
     
  13. California Dreamer

    California Dreamer Senior member

    Messages:
    5,540
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    Nov 6, 2006
    Location:
    Melbourne
    The order I placed on April 6th just arrived - just shy of 5 months later.

    Only two of the 3 shirts I ordered were included, so it is back to the same ol' same ol'.

    Sorry, but "reliable" is not happening any time soon, or ever as far as I can tell.
     
  14. Kevin

    Kevin Senior member

    Messages:
    280
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    May 9, 2004
    Location:
    Auckland, New Zealand
    Still waiting on mine from April 15. [​IMG]
     
  15. Gong Tao

    Gong Tao Senior member

    Messages:
    126
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    Nov 29, 2006
    I got mine today. Ordered on August 13.
     
  16. dr.no

    dr.no Senior member

    Messages:
    1,715
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    Nov 17, 2006
    2nd order placed 7/7, shirts arrived 8/31. Shirts came out perfectly.
     
  17. gdl203

    gdl203 Senior member Dubiously Honored Affiliate Vendor

    Messages:
    36,649
    Joined:
    Jun 9, 2005
    Location:
    New York
    Unbelievable turnaround at Jantzen these days:
    - ordered five shirts on 8/21
    - order acknowledged by Ricky on 8/25
    - full order sent from HK on 8/30
    - received in NYC today (9/4)

    [​IMG]
     
  18. struan87

    struan87 Member

    Messages:
    18
    Joined:
    Jul 17, 2007
    - ordered tuxedo shirt on 8/7
    - order acknowledged by Ricky on 8/11
    - received in Seattle 9/1

    Hooray! I'll definitely be ordering more. The fit is perfect except around my waist; I sent them a waist measurement that was 3-4" larger than my pants waist because that's what I got when I measured the fullest part of my stomach. Next time I'll just order the small size to get the slim fit I want.
     
  19. briancl

    briancl Senior member

    Messages:
    1,220
    Joined:
    Feb 17, 2005
    Location:
    Chicago
    - ordered tuxedo shirt on 8/7
    - order acknowledged by Ricky on 8/11
    - received in Seattle 9/1


    I ordered on 8/8, acknowledged by Ricky on 8/11, but no sign of the package, yet. I will post when it arrives.
     
  20. Get Smart

    Get Smart Senior member

    Messages:
    12,158
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    Oct 27, 2004
    Location:
    A town called Malice
    Guys on my mod forum that ordered in Aug received their shirts promptly as well so it may seem Ricky finally has his internet biz sorted out, hopefully.
     

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