I placed my third order in January and was charged in April. Ricky told me in June that he had lost my measurements. I asked for a refund, which he promised but never delivered. I just found out today that Visa won't help me with the credit card dispute since it's been over 90 days. No more Jantzen for me. Even when I call, some guy just mumbles something unintelligible and hangs up. I guess I'll start saving up for a Cego order.