Calling: works every time and costs less than $1. It costs a few cents here for a short conversation such as this, and calling has always done wonders for me before. Of my first four orders, none ran into any problems a phone call would not solve in 2 weeks. Unfortunately I cannot entirely support your statement any more. For my current (and 5th) order, the first one to have significant delays (7 months and counting), I called three times and have still not received anything.