Dismiss Notice

STYLE. COMMUNITY. GREAT CLOTHING.

Bored of counting likes on social networks? At Styleforum, you’ll find rousing discussions that go beyond strings of emojis.

Click Here to join Styleforum's thousands of style enthusiasts today!

Jantzen, Reliable at last?

Discussion in 'Classic Menswear' started by Get Smart, Jul 25, 2007.

  1. Get Smart

    Get Smart Don't Crink

    Messages:
    12,158
    Likes Received:
    67
    Joined:
    Oct 27, 2004
    Location:
    A town called Malice
    this is from a fella on my mod forum that he posted from another forumite who's an expat living in HK and gets all his shirts from Jantzen's storefront...

    "GOOD NEWS! just heard from alan in HK that ricky is moving to new bigger premises in the next few weeks, he says he's aiming to turn shirts for internation al internet clients in 2/3 weeks ........... .......... we'll believe it when we see it, but it sounds like something's being done at last."

    that would be good news, 2-3 week reliable turnaround!
     


  2. drizzt3117

    drizzt3117 Senior member

    Messages:
    13,141
    Likes Received:
    10
    Joined:
    Aug 26, 2004
    Location:
    Orange County, CA
    this is from a fella on my mod forum that he posted from another forumite who's an expat living in HK and gets all his shirts from Jantzen's storefront...

    "GOOD NEWS! just heard from alan in HK that ricky is moving to new bigger premises in the next few weeks, he says he's aiming to turn shirts for internation al internet clients in 2/3 weeks ........... .......... we'll believe it when we see it, but it sounds like something's being done at last."

    that would be good news, 2-3 week reliable turnaround!


    Hm, interesting, going on 4 months for me and not even an email.
     


  3. Get Smart

    Get Smart Don't Crink

    Messages:
    12,158
    Likes Received:
    67
    Joined:
    Oct 27, 2004
    Location:
    A town called Malice
    a co-worker of mine ordered a shirt almost a year ago and nothing, but at least he didnt get charged for nothing

    I've been lucky that all my orders have arrived within 6 weeks
     


  4. chorse123

    chorse123 Senior member

    Messages:
    10,448
    Likes Received:
    74
    Joined:
    Nov 5, 2004
    I will believe it when I see it. But I guess I won't. I'm through with Jantzen for now. I'd rather pay a little more and have shirts made locally. When there's a problem, it is corrected. I can see and touch the material. I don't have to forget about my order and hope it is fulfilled. The fabric is washed so shrinking is less of an issue...

    Don't get me wrong, I think Jantzen's a great asset, but after some three dozen shirts, I'm going elsewhere.
     


  5. gdl203

    gdl203 Affiliate Vendor Dubiously Honored Affiliate Vendor

    Messages:
    37,133
    Likes Received:
    18,081
    Joined:
    Jun 9, 2005
    Location:
    New York
    a co-worker of mine ordered a shirt almost a year ago and nothing, but at least he didnt get charged for nothing
    Happened to me. Ordered shirts on my dad's measurements late August 2006. Sent three emails after that (every other month) then gave up. I wasn't charged either
     


  6. DocHolliday

    DocHolliday Senior member Dubiously Honored

    Messages:
    16,118
    Likes Received:
    1,091
    Joined:
    Apr 21, 2005
    Location:
    Tombstone
    Yeah, I'm beginning to think my last order was lost. Not a big deal, except that I was wanting to try the new shirt on before ordering my next one.
     


  7. Etienne

    Etienne Senior member

    Messages:
    4,666
    Likes Received:
    22
    Joined:
    Mar 10, 2006
    Location:
    Paris
    I've been lucky that all my orders have arrived within 6 weeks
    I've been lucky that way for my first 4 orders (although the occasional phone call was sometimes needed). But my 5th is starting to prove a nightmare : 6 months, 2 phone calls and I have been charged but don't have the shirt. That's a first for me.
     


  8. California Dreamer

    California Dreamer Senior member

    Messages:
    5,736
    Likes Received:
    1,387
    Joined:
    Nov 6, 2006
    Location:
    Melbourne
    Still waiting after 3 months on my last order, despite several emails and at least 3 telephone discussions with Ricky. His response is invariably that things are too busy at the shop. My inference is that the online orders always go to the bottom of the pile in preference to people who come in and ask for 3 day turnaround, instead of being processed in order of receipt.

    I won't be going back either.
     


  9. kolecho

    kolecho Senior member

    Messages:
    3,195
    Likes Received:
    277
    Joined:
    Nov 15, 2004
    You are quite right. Jantzen is incredibly busy. The online business is treated as a side business. There is just too much business walking in the door.
     


  10. California Dreamer

    California Dreamer Senior member

    Messages:
    5,736
    Likes Received:
    1,387
    Joined:
    Nov 6, 2006
    Location:
    Melbourne
    And, under Parkinson's Law, there is no reason to believe this will change if Ricky gets larger premises. His new shop will probably generate even more onsite business, pushing his online customers even further back in the queue.

    For anything to change, Ricky has to make a policy change to treat all of his channels with equal priority, in order of receipt.

    I vote for a Private Equity takeover of Ricky's online business, and leave him to get on with what he prefers to do.
     


  11. Kent Wang

    Kent Wang Affiliate Vendor Dubiously Honored Affiliate Vendor

    Messages:
    5,735
    Likes Received:
    1,233
    Joined:
    May 5, 2005
    Location:
    London
    I vote for a Private Equity takeover of Ricky's online business, and leave him to get on with what he prefers to do.
    Or have someone take over his customer service department. Won't any members in Hong Kong step up to the plate? I know that if I lived there I would do this myself.
     


  12. kolecho

    kolecho Senior member

    Messages:
    3,195
    Likes Received:
    277
    Joined:
    Nov 15, 2004
    It is private equity owned now - his own.
     


  13. California Dreamer

    California Dreamer Senior member

    Messages:
    5,736
    Likes Received:
    1,387
    Joined:
    Nov 6, 2006
    Location:
    Melbourne
    Good point. I just meant a buyout; PE is top-of-mind for me right now, which is why it came out like that.
     


  14. paisley_red

    paisley_red Active Member

    Messages:
    30
    Likes Received:
    0
    Joined:
    Jul 13, 2007
    i've been waiting a while for my janzten order as well. Can anyone please tell me a good alternative for MTM orders, with a reasonable turnaround time?
     


  15. lawyerdad

    lawyerdad Senior member

    Messages:
    22,594
    Likes Received:
    7,827
    Joined:
    Mar 10, 2006
    i've been waiting a while for my janzten order as well. Can anyone please tell me a good alternative for MTM orders, with a reasonable turnaround time?

    Depends on what you're looking for in terms of quality, options, price range, etc. Some people have been very happy with Land's End's MTM program. No idea about their turnaround time, but they've got to be more reliable than Jantzen. Nordstrom's does a mtm program that some people like. You could also step up to a local shirtmaker, depending on where you are. Chan is an option, but I think they want to do the first measurement in person (and that's better from your perspective, too.)

    There are a few other online options, but I think they're kind of hit-and-miss.
     


Share This Page

Styleforum is proudly sponsored by