Vernon-Dozier
Senior Member
- Joined
- Jun 16, 2008
- Messages
- 381
- Reaction score
- 1
Wow that is ******* ridiculous IMO. I'm very disappointed, considering sending a lengthy email asking for an explanation.
Not sure if I can blame them. Say you bought a pair of Redwings last week and you've worn it around a few times. Then you hear there's a 20% discount so you say **** I'll clean the boots up, return them and buy them again and save $50. Unless they appear untouched, J Crew now has to sell the boots for a loss at their outlet store. I've returned shoes before at J Crew and all they do is verify there is two shoes in the box, they don't inspect them vigorously to see if or how much they've been used. But somewhere along the way someone determines if they go back on retail shelves or the outlet.
J Crew is simply defending themselves from customers that play the system. Sears used to have a liberal return policy and they never even looked over items returned. I knew a guy that used to buy kitchen appliances such as blenders & toasters, take the item out and return the box filled with rocks and Sears would always give him a refund. I also know a guy who buys Nordstrom clothes, wears the hell out of them, re-attaches the tag and returns them a year later for a refund so retailers have responded by tightening up their policies or making collabs temporarily disappear.
Now suppose you just bought a secret wash shirt for $65, you'll save $13 at 20% off, but now you have to pay $10.50 for shipping. It's not worth the hassle to return.