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Issues with Edward Green Service. Somewhat resolved. UPDATE 4/5

Discussion in 'Classic Menswear' started by rebel222, Feb 19, 2011.

  1. rebel222

    rebel222 Senior member

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    Louisiana
    That's what they charged me, before a discount for the issue on the Westminsters.

    My story has been forwarded to the managing director of EG. Either they plan to resolve this, or they are looking for the best way to make me go away. I should hear from her tomorrow.
     
  2. Dib

    Dib Senior member

    Messages:
    198
    Joined:
    Sep 27, 2009
    EG has customer service issues,that's true but is it going to stop anyone from buying their shoes? I don't think so.

    I'm not sure I agree with this. I suspect there are a number of reasons why people are prepared to pay at the top end of the price range for certain goods including some or all of the following: (1) they expect the product to be of exceptional quality, (2) when buying the product they expect to receive attentive customer service from people who have in depth knowledge of the goods they are trying to sell you, and (3) they expect to receive a high level of after care service.

    I have 4 or 5 pairs of EG's. As I have noted in my earlier post, I have found the customer service in the Jermyn St store to be mixed. If the in-store service was consistently bad, and I had experienced some of the after-sales issues some of the forum members have relayed, I would seriously consider buying shoes elsewhere.
     
  3. LatinStyleLover

    LatinStyleLover Senior member

    Messages:
    478
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    Aug 26, 2007
    Mine arrived and even without the bells and whistles I could not be happier. Next time, though, I get the full sole treatment, exactly like bengalstripe got! I am still looking for the before pictures, which will make you understand why I am so happy. [​IMG]

    [​IMG]

    [​IMG]
     
  4. Quadcammer

    Quadcammer Senior member

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    2,970
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    Jul 10, 2010
    I know I will get a lot of hate for this, but if you need to have shoes resoled then you should not have bought them to start with.

    This idea of Goodyear welting being such a great thing as it facilitates resoling is BS AFAIC.

    If the soles on your shoes gave up then buy new shoes because the upper will have been gone by that time too (please lets not waist time talking about patinas when the uppers are creased and have lost their original qualities/beauty)

    The need to resole is what people who really appreciate shoes live for: a bona fide reason to buy a new pair-not just addiction

    PS: EG has been supped up in this forum to high heaven, it is about time a healthy attitude adjustment took place


    That doesn't make sense.

    The sole is in constant contact with rough gritty surfaces that wear through the leather. People who do a lot of walking on city streets can easily go through even top quality soles in less than 2 years with regular use.

    If you take care of the upper, they should still look fine. They won't look new, but a resole isn't the same price as a new shoe either.

    I think re-soling is an excellent option given that I take good care of the uppers but tend to go through soles quickly.
     
  5. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

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    I know I will get a lot of hate for this, but if you need to have shoes resoled then you should not have bought them to start with.

    This idea of Goodyear welting being such a great thing as it facilitates resoling is BS AFAIC.

    If the soles on your shoes gave up then buy new shoes because the upper will have been gone by that time too (please lets not waist time talking about patinas when the uppers are creased and have lost their original qualities/beauty)

    The need to resole is what people who really appreciate shoes live for: a bona fide reason to buy a new pair-not just addiction

    PS: EG has been supped up in this forum to high heaven, it is about time a healthy attitude adjustment took place


    lol wut
     
  6. braised

    braised Senior member

    Messages:
    331
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    Mar 10, 2008
    I know I will get a lot of hate for this, but if you need to have shoes resoled then you should not have bought them to start with.

    This idea of Goodyear welting being such a great thing as it facilitates resoling is BS AFAIC.

    If the soles on your shoes gave up then buy new shoes because the upper will have been gone by that time too (please lets not waist time talking about patinas when the uppers are creased and have lost their original qualities/beauty)

    The need to resole is what people who really appreciate shoes live for: a bona fide reason to buy a new pair-not just addiction

    PS: EG has been supped up in this forum to high heaven, it is about time a healthy attitude adjustment took place


    -1 on all counts. Won't even rise to the bait. B
     
  7. rebel222

    rebel222 Senior member

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    I am not saying you should all agree with me- I am just telling you my point of view

    In double sole shoes by the time you need resole the upper will be in a bad shape- no matter how many times you applied the cream, etc

    In shoes with shitty soles (sorry but it is true) like most C&J Benchgrades as long as you put some taps on the soles by the time you need resole the upper will be in a bad shape -

    note: I hate taps on the heels so if it is the heel that is gone then just get a cheap new heel.

    So in anycase there is no use case to really resole the shoe

    Again this assumes that you:

    1) really care about what the uppers look like
    2) Like buying shoes so much that any reason is a good reason to buy new ones

    if you do not fall into category 1 or 2 then resole away for the rest of your life- and wait for the compliments on how wonderfull ur soles look like :) like in this fellows case. I mean the money wasted on new soles is like getting your wife a facial plastic surgery when she ages and goes up to 250 pounds in weight

    just get rid of her- unless u cant get anything new


    What if your wife is still in shape?
     
  8. Journeyman

    Journeyman Senior member

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    I am not saying you should all agree with me- I am just telling you my point of view

    In double sole shoes by the time you need resole the upper will be in a bad shape- no matter how many times you applied the cream, etc

    In shoes with shitty soles (sorry but it is true) like most C&J Benchgrades as long as you put some taps on the soles by the time you need resole the upper will be in a bad shape -

    note: I hate taps on the heels so if it is the heel that is gone then just get a cheap new heel.

    So in anycase there is no use case to really resole the shoe

    Again this assumes that you:

    1) really care about what the uppers look like
    2) Like buying shoes so much that any reason is a good reason to buy new ones

    if you do not fall into category 1 or 2 then resole away for the rest of your life- and wait for the compliments on how wonderfull ur soles look like :) like in this fellows case. I mean the money wasted on new soles is like getting your wife a facial plastic surgery when she ages and goes up to 250 pounds in weight

    just get rid of her- unless u cant get anything new



    Clearly, there is a difference of opinion here, but it's not always the case that as the soles wear out, the uppers age and become unattractive. I have several pairs of shoes that are pretty near the resoling point, but the uppers look fantastic - light creasing, with nice depth of colour to the polish. If you are worried about creasing to the uppers, then you may as well throw your shoes away after you've worn them two or three times.

    At the time of his death, my father was still wearing shoes that had been made for him thirty or forty years earlier, and they had each been resoled at least two or three times. They looked fantastic and I desperately wish that they had fitted me as I would have loved to have worn them.
     
  9. Geezer

    Geezer Senior member

    Messages:
    414
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    Sep 13, 2009
    Location:
    London
    I know I will get a lot of hate for this, but if you need to have shoes resoled then you should not have bought them to start with.

    This idea of Goodyear welting being such a great thing as it facilitates resoling is BS AFAIC.

    If the soles on your shoes gave up then buy new shoes because the upper will have been gone by that time too (please lets not waist time talking about patinas when the uppers are creased and have lost their original qualities/beauty)

    The need to resole is what people who really appreciate shoes live for: a bona fide reason to buy a new pair-not just addiction

    PS: EG has been supped up in this forum to high heaven, it is about time a healthy attitude adjustment took place


    1. Thank you for derailing this potentially useful and interesting thread. The members of the forum will appreciate you for it.

    2. You do not have the first threaking idea what you are talking about.
     
  10. NORE

    NORE Senior member

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    Back On Here
    Mine arrived and even without the bells and whistles I could not be happier. Next time, though, I get the full sole treatment, exactly like bengalstripe got! I am still looking for the before pictures, which will make you understand why I am so happy. [​IMG]

    [​IMG]

    [​IMG]


    OMG! Are these my old shoes????
     
  11. Mr. Moo

    Mr. Moo Senior member

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    Bay Area, CA
    Osborn is a grade A retard.
     
  12. Tomboys

    Tomboys Senior member

    Messages:
    154
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    Apr 29, 2009
    I know I will get a lot of hate for this, but if you need to have shoes resoled then you should not have bought them to start with.

    This idea of Goodyear welting being such a great thing as it facilitates resoling is BS AFAIC.

    If the soles on your shoes gave up then buy new shoes because the upper will have been gone by that time too (please lets not waist time talking about patinas when the uppers are creased and have lost their original qualities/beauty)

    The need to resole is what people who really appreciate shoes live for: a bona fide reason to buy a new pair-not just addiction

    PS: EG has been supped up in this forum to high heaven, it is about time a healthy attitude adjustment took place


    Do you work for Kenneth Cole or Aldo? Just trying to make sense of your post...
     
  13. Fraiche

    Fraiche Senior member

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    Location:
    SF
    I should hear from her tomorrow.

    I am having doubts about this.

    You know what was strange is that I was wondering why in the online interview of Tony Gaziano, he never mentions Edward Green as one of the shoemakers he admires even though he worked there before.

    It all makes sense now.
     
  14. bengal-stripe

    bengal-stripe Senior member Dubiously Honored

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    London, UK
  15. Slewfoot

    Slewfoot Senior member

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    New York
    I have a feeling he was 'cameroon' (banned) in a previous incarnation here:

    http://www.styleforum.net/member.php?u=96020


    You might be onto something...the MODS should check his IP address...
     
  16. SpooPoker

    SpooPoker Internet Bigtimer and Most Popular Man on Campus Dubiously Honored Affiliate Vendor

    Messages:
    35,873
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    LuxeSwap
    Matt can do a sock check in TransMod if posted there.
     
  17. NORE

    NORE Senior member

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    OMG! Are these my old shoes????

    ??????
     
  18. aj_del

    aj_del Senior member

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    Well I dont intend to get any of my shoes resoled and that is the reason I dont like spending more than 500 uSD on a pair. Use them and then throw them.

    Sending a pair from India to the UK with 40 GBP shipping each way and resoling charges doesnt seem worth it when you can get perfectly nice shoes for 500 USD.

    Needless to say, everyone's definition of perfectly nice shoes will be different but I am fully satisfied with CH handgrades.
     
  19. LatinStyleLover

    LatinStyleLover Senior member

    Messages:
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    Aug 26, 2007
    ??????

    I didn't realize this was a real question or that a response was needed now that the thread appears to have been hijacked. Unless you are my dad, and I am certain you are not, these are not your old shoes. Now, maybe you had a similar pair of shoes? I don't know, but I have not bought used shoes from you and if I had they were not these as I have had them for quite some time.
     
  20. Archivist

    Archivist Senior member

    Messages:
    688
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    Jan 23, 2010
    I know I will get a lot of hate for this, but if you need to have shoes resoled then you should not have bought them to start with.

    This idea of Goodyear welting being such a great thing as it facilitates resoling is BS AFAIC.

    If the soles on your shoes gave up then buy new shoes because the upper will have been gone by that time too (please lets not waist time talking about patinas when the uppers are creased and have lost their original qualities/beauty)

    The need to resole is what people who really appreciate shoes live for: a bona fide reason to buy a new pair-not just addiction

    PS: EG has been supped up in this forum to high heaven, it is about time a healthy attitude adjustment took place


    Cool story, bro.
     

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